Report on Results

		Goal 1: Maximize Voluntary Compliance

		Goal 2: Collection of all outstanding amounts owed to government

		Goal 3: Fair, efficient and equitable administration that meets customers' needs

		Goal 4: Continuous performance improvement and accountability

		Goal 5: Highly skilled, motivated and innovative employees

Deregulation

The ministry has eliminated over 2,800 of 13,478 regulatory requirements since the start of the deregulation program in June 2001. This represents a 12 per cent decrease in legislative, regulatory and policy requirements. In 2003/04, the ministry initiated a project to improve customer service by streamlining reporting requirements and making the completion of required forms easier. During the fiscal year, MPR eliminated 1,673 regulatory requirements resulting in significant reductions in the amount of information required of taxpayers. Included in this number is the elimination of over 600 regulatory requirements associated with filing fuel taxes made possible by the development of a generic fuel tax return. Also, in November of 2003, the ministry undertook an exhaustive and comprehensive analysis of all ministry forms, policies, procedures and regulations. This review concluded that the ministry can exceed its deregulation target of 21 per cent (2,930 reductions; 22 per cent) without jeopardizing the collection of revenues.

Going forward, the ministry will continue to focus on implementing customer service improvements by streamlining and simplifying reporting processes and the ongoing review of regulations. The ministry remains committed to ongoing streamlining and simplification of its processes and requirements of taxpayers and customers.