Performance Reporting

Overview of Ministry Goals

Goal 1: Maximize voluntary compliance

Voluntary compliance means customers take responsibility to pay their obligations without requiring the ministry to enforce payment. Voluntary compliance is the best means of collecting revenue and debt. There are many initiatives the ministry can pursue to improve services and maximize voluntary compliance.

Core Business Area

• Tax Administration and Collection
• Executive and Support Services

Goal 2: Collection of all outstanding amounts owed to government

When a taxpayer fails to remit amounts owed to government, the ministry undertakes audit and enforcement activities. These activities assist in ensuring amounts owed are collected, deter customers who might otherwise avoid paying, and link directly to Goal 1 as a key factor in increasing voluntary compliance.

Core Business Area

• Tax Administration and Collection
• Debt Administration and Collection and Home Owner Grant

Goal 3: Fair, efficient and equitable administration that meets customers needs

The ministry is committed to meeting customers' needs by improving the regulatory and administrative frameworks for tax and debt collection. The ministry will make improvements to ease the administrative burden on customers and to enhance the business climate within British Columbia.

Core Business Area

• Tax Administration and Collection
• Debt Administration and Collection and Home Owner Grant
• Executive and Support Services

Goal 4: Continuous performance improvement and accountability

With the new ministry's focused mandate, an opportunity exists to strengthen the organization's infrastructure, effectiveness and accountability for its performance.

Core Business Area

• Tax Administration and Collection
• Debt Administration and Collection and Home Owner Grant
• Executive and Support Services

Goal 5: Highly skilled, motivated and innovative employees

As an organization that wants to continue to excel, the ministry relies on the strength, skills and commitment of its staff. The ministry will be nurturing a learning environment, with staff development focused on key competencies and addressing succession issues.

Core Business Area

• Tax Administration and Collection
• Debt Administration and Collection and Home Owner Grant
• Executive and Support Services