Ministry 2003/04 Annual Service Plan Report - Government of British Columbia.
   

Goal 1: Maximize Voluntary Compliance

Voluntary compliance means British Columbians are taking responsibility to pay their obligations without the ministry pursuing payment. Voluntary compliance is the most effective and efficient means of collecting revenue and debt. A major focus of the ministry is to ensure British Columbians are able to easily access information about their obligations and have access to a number of channels to meet these obligations. The provision of educational material in printed or electronic form provides British Columbians with clear understanding of their obligations, filing due dates, methods of filing and payment and contact information for questions. In addition, performing audits provides a strong non-compliance deterrent.

The ministry has measured its success in achieving this goal in a number of ways, including reporting on the percentage change in the number of on-time payments, the number of "visitors" to its Web site and the number of audits performed, which provides opportunities for ministry staff to provide information to individuals and businesses about their tax obligations. Changes in on-time payments reflect taxpayers' understanding of their obligations while visits to the ministry web site reflects their understanding of how and where to gain further information.

Goal 1: Maximize Voluntary Compliance Performance Measures 2002/03 Base 2003/04 Target 2003/04 Actual Variance
Core Business Area: Executive and Support Services
Objective: Maximize use of new electronic technologies to facilitate ease of transactions
Key Strategy: Implement a strategic plan for the deployment of e-services to support program areas and government direction e-service strategic plan and supporting policies developed by June 30, 2003 New Initiative Complete Partially completed, final development and implementation deferred to occur as part of Revenue Management Project See Note 1
  Deploy
e-services strategic plan 		Per cent of plan deployed 0% 0% N/A
Core Business Area: Tax Administration and Collection
Objective: Maximize use of new electronic technologies to facilitate ease of transactions
Key Strategy: Leverage electronic service delivery to provide self-service access to information Number of visitors to websites 300,000 340,000 661,438 +321,438
Objective: Quality services that promote and respond to customer's needs by helping customers understand their obligations and entitlements, and pay the correct amount on time
Key Strategy: Increase taxpayer acceptance of their responsibilities to pay tax/debt obligations Percentage of on-time tax payments 85% 85% 82.4% 2.6

See Note 2

Note  1:
 E-Service Strategic Plan has been incorporated into the revenue management solution with a private sector partner that includes ministry-wide e-services.
Note 2: 
 The decrease in on-time payments results primarily from a decrease in the on-time returns of nil remitters under the hotel and social service taxes. The on-time return rate for remitters who were obligated to make a payment for the reporting period was over 85 per cent.

 

  
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