Ministry 2003/04 Annual Service Plan Report - Government of British Columbia.
   

Goal 3: Fair, efficient and equitable administration that meets customers' needs

The ministry is committed to meeting customers' needs by improving the regulatory and administrative frameworks for tax and debt collection. The ministry has streamlined and simplified processes to ease the administrative burden on taxpayers and to enhance the business climate within British Columbia. Activities undertaken this year include the initiation of a joint solution procurement process to select a private sector partner to assist the ministry with the Revenue Management Project, which will centralize the management of all government accounts receivables, and the elimination of 1,679 regulatory requirements. Additionally, the ministry continues to consolidate overdue accounts receivable portfolios in conjunction with partner ministries and reduce the time it takes to resolve an appeal by a taxpayer.

Goal 3: Fair, efficient and equitable administration that meets customers needs Performance Measures 2002/03 Base 2003/04 Target 2003/04 Actual Variance
Core Business Area: Debt Administration and Collection and Home Owner Grant
Objective: Continue to consolidate non-tax overdue accounts receivable
Key Strategy: Explore new transfer opportunities with other ministries Number of programs transferred each year
35 programs
One program
One program
N/A
Core Business Area: Executive and Support Services
Objective: Establish an integrated, streamlined business and systems environment that enables consolidation of revenue management
Key Strategy: Implement integrated Revenue Receivables Management System Achievement project plan milestones 10% (Formal project initiated and approved 35% Completed substantive work on selection of joint solution procurement process See Note 9
Core Business Area: Ministry
Objective: Improve the tax appeals process for administrative fairness and due process
Key Strategy: Improve timeliness of tax appeal process to produce final decisions Elapsed time from receipt of appeal to final decision
11.4 Months
11.4 Months
11.7 Months
+0.3 Months
   
Restated
Restated
 
See Note 10
Objective: Reduced legislative and administrative requirements and streamlined procedures
Key Strategy: Eliminate unnecessary regulatory burden Meeting annual regulatory reduction target from a baseline of 13,460 requirements
8%
13%
13%
0%
Note  9:
 The ministry is working with a private sector partner to confirm a partnership to support consolidation of revenue management systems across government and improved customer service. Based on the work in 2003/04, the partnership is projected to commence in 2004/05.
Note 10: 
 The volume of appeals was higher than predicted, resulting in increased processing time. Actions are underway to reduce appeal times and to be responsive to customers' needs.

 

  
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