Ministry 2003/04 Annual Service Plan Report - Government of British Columbia.
   

Goal 4: Continuous performance improvement and accountability

The ministry continues to strive for improved performance and customer service. This goal reflects the opportunities afforded by a focused mandate to strengthen the organization's infrastructure, effectiveness and accountability for performance. Two of the key indicators of success in achieving this goal are measures of the number and value of revenue transactions that are collected electronically, both of which are indicators of organizational efficiency as well as meeting customer needs.

Goal 4: Continuous performance improvement and accountability Performance Measures 2002/03 Base 2003/04 Target 2003/04 Actual Variance
Core Business Area: Ministry
Objective: Continuously improve and simplify work processes
Key Strategy: Leverage capacity and economies of scale to increase efficiencies Percentage of receipts for tax, accounts receivable and non-tax overdue accounts receivable made electronically 31% 31% 47.5% +16.5%

See Note 11

  Percentage of revenue for tax, accounts receivable and non-tax overdue accounts receivable made electronically 21.2% 21.2% 57.7% +36.5%

See Note 11

Key Strategy: Determine evaluation approach Compare cost of collection agency to ministry cost to collect overdue accounts receivable   Complete cost evaluation On hold pending implementation of a new collections model under RMP in 2004/05 See Note 12
Core Business Area: Executive and Support Services
Objective: Continuously improve and simplify work processes
Key Strategy: Identify best practices and develop benchmarks with jurisdictional revenue management agencies Reduce current receipt to deposit turnaround time 4 days 3 days 3 days 0%
  Reduce the current cost per transaction Benchmark of $0.68 per transaction $0.68 $0.82 –$

0.14

See Note 13

Note 11:
 Ministry success in promoting more efficient and effective channels of information and payment is reflected by the number and value of transactions performed electronically. This means that customers are eager to utilize new channels of payment, and reduces ministry resource commitments to process such payments.
Note 12: 
 This evaluation was put on hold pending negotiations on the Revenue Management Project, which includes a variety of services designed to enhance and improve collections.
Note 13: 
 The original target of $0.68 per transaction did not capture all costs associated with transaction processing. The target for the 2004/05 to 2007/08 has been restated to $0.82 to reflect a more transparent and accurate methodology.

 

  
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