Goals, Objectives, Strategies and Results

Over the next three years, the Ministry will complete an ambitious program to consolidate and maximize revenue and accounts receivable collection within government in a manner consistent with principles of fairness and equity. The goals and objectives outlined in the following are designed to promote the Ministry's vision to be the centre of excellence for revenue and debt collection in government. The major initiative affecting our ability to achieve our goals and objectives will be the successful development and implementation of the Revenue Management Project (RMP).

The RMP project is a key priority for the Ministry of Provincial Revenue. It will bring new opportunities for innovation and more responsibility for the Ministry through the transfer of revenue management functions from the other Ministries. The Ministry will be responsible for recording the amount owed to government, billing the customer, accepting their payments and actively collecting overdue amounts. The focus of the RMP project is to amalgamate all these primary revenue collection processes (account management, billing, payment processing and collections) into one set of consistent revenue management business and system processes in our Ministry.

Through this multi-year joint project, with the help of a private sector partner, the Ministry will also create consistent support processes (customer self-serve, call centre/ customer relationship management, electronic service delivery, imaging and business intelligence) across the Ministry. In doing so, the Ministry can achieve excellence in service to government customers and improve the total amount of revenue collected for government. Through this project, the Ministry is taking on its expanded role in a coordinated manner to effectively step up to its new challenges.

The extent and rate of our business process transformation will be determined jointly by the Ministry and our private sector partner in the coming year. The change will be a progressive, phased evolution and the relationship with our business partner will be long-term.

Next year's Service Plan (2005/06 to 2007/08) will incorporate RMP deliverables and outcomes in the Ministry's goals, objectives and measures. This year's plan is structured in a way to support RMP and accommodate new objectives and measures as RMP progresses and matures.

		Goal 1: Maximize voluntary compliance.

		Goal 2: Collection of all outstanding amounts owed to government.

		Goal 3: Fair, efficient and equitable administration that meets customers needs.

		Goal 4: Continuous performance improvement and accountability.

		Goal 5: Highly skilled, motivated and innovative employees.