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This service plan provides a roadmap for the ministry's activities during the three years ahead. Tabling the plan also provides an opportunity to look back at the significant achievements since the ministry was created in June 2001. The ministry is pioneering a revenue management system that streamlines revenue administration and collection across government. We are leading the way for governments in North America. In 2002/03 we met our targets to reduce our overdue accounts receivable to 42 per cent and to receive on-time payments 85 per cent of the time. We have cut red tape and streamlined processes through partnering with other ministries and agencies to create a Single Change of Address feature on the ministry web site, permitting businesses filing taxes to enter their new address only once and the information is automatically communicated to partner agencies such as the Canada Revenue Agency and municipalities. Our goals are to continuously improve performance and accountability by providing more services electronically and developing our customer relationship management capability. This will result in increased revenues, more timely payments and improved customer service. This service plan builds on our achievements to date and sets ambitious goals for even further improvement, particularly in the area of accounts receivable collection, streamlined and centralized revenue management, reduction of outstanding accounts receivable and improved customer service and information. I am pleased to present the service plan for the Ministry of Provincial Revenue for the period April 1, 2004 to March 31, 2007. The service plan is presented in accordance with Section 13 of the Budget Transparency and Accountability Act. Honourable Rick Thorpe February 6, 2004
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The
Ministry of Provincial Revenue is responsible for collecting the
debts, taxes and other revenues which pay for vital government
programs such as health care, education, and transportation. Ministry
staff conduct themselves with a tradition of fairness, courtesy,
professionalism and integrity. During the fiscal year 2002/03 my
ministry administered $15.4 billion in revenues to support important
public services, and it is estimated that revenue administered for
the year 2003/04 will be approximately $16.7 billion.
