Message from the Deputy Minister

The Ministry of Provincial Revenue aims to be the centre of excellence for revenue and debt administration and collection in government. To achieve this vision we need the continuing commitment of our highly skilled, motivated and innovative employees.

This three-year service plan contains performance measures that promote a learning and growth-oriented work environment that recognizes their individual and team achievements. We will continue to ensure employees have opportunities for skill improvement and career advancement, a common understanding of ministry roles, purpose and vision, and a workplace that supports innovation, creativity, and change.

In addition to the continuing staff commitment to excellence, we are making use of information management technology to improve service to our clients. This technology makes it easier for citizens and businesses to pay their taxes, provides clients with better information, and reduces the ministry's administrative costs.

We will also continue to work with our clients to develop a better understanding of their service needs and monitor their level of satisfaction with ministry activities. This feedback will guide us towards our goal of fair, efficient and equitable administration that meets customers' needs.

Revenue collected by the ministry helps support vital government programs and services such as health care and education. Since the ministry was created in June 2001 as part of government's commitment to sound fiscal management, we have succeeded in achieving our performance targets. This service plan will serve as an important guide for the next three years, and I am confident that the ministry will achieve continued success on behalf of British Columbians.

Chris Trumpy
Deputy Minister