Goals, Objectives, Strategies and Results

The overarching strategic goals for the Ministry of Management Services are:

Goal 1: Cost-Effective and Efficient Access to Government Services and Information for Citizens, Businesses and the Broader Public Sector.

Goal 2: Cost-Effective and Efficient Internal Management Services to Core Government and the Broader Public Sector.

Goal 3: Effective Electronic Service Transformation Initiatives.

Goal 4: A Customer-Focused, Results-Oriented, Innovative and Knowledgeable Team.

The goals differ from those presented in last year's Service Plan. Last year's goals predominantly focused on information technology. While information technology is key to transforming service delivery, the goals contained in this Service Plan better support the Ministry's new mission statement to: Champion the transformation of government service delivery to respond to the everyday needs of citizens, businesses and the public sector.

The following section includes specific objectives and strategies that the Ministry will undertake over the next three years to achieve each of these goals. Selected performance measures and three-year performance targets have also been included to provide a basis for both improving organizational performance and ensuring effective accountability for results.

		Goal 1: Cost-Effective and Efficient Access to Government Services and Information for Citizens, Businesses and the Broader Public Sector.

		Goal 2: Cost-Effective and Efficient Internal Management Services to Core Government and the Broader Public Sector.

		Goal 3: Effective Electronic Service Transfomation Initiatives.

		Goal 4: A Customer-Focused, Results-Oriented, Innovative and Knowledgeable Team.