January 26, 2004

Honourable Joyce Murray
Minister of Management Services

Dear Colleague:

Since June 2001, our government has been working to implement our New Era vision to revitalize the economy, restore sound fiscal management, and put patients and students first.

Our New Era platform contained 201 specific commitments that our government would undertake on behalf of British Columbians. These included a commitment to "establish service plans that include measurable performance standards and targets for all programs that are annually audited and published, for all taxpayers to see."

On June 25, 2001, I sent your predecessor a letter of instruction setting out the key priorities for your Ministry, including a list of the New Era commitments assigned to your Ministry. These commitments were also included in the Government Strategic Plan and Ministry Service Plans that were tabled in the Legislature in February 2002, covering fiscal years 2002/03 through 2004/05.

The Service Plan you are tabling today represents the final year of the first three-year plans. And it shows that we have made significant progress toward honouring our commitments. Specifically, of the 13 New Era commitments that involved your Ministry, the province has now completed or begun work on 12 of these. Accomplishments in your Ministry over the past two-and-a-half years include:

• Implemented alternative service delivery for various government business operations to allow for partnership and outsourcing to ensure best value for taxpayers.
• Established the Office of the Merit Commissioner to restore and build a strong, professional and vibrant public service appointed solely on the basis of their skills and abilities.
• Launched a new web portal to make government information more accessible to citizens and business.
• Implemented a new public service renewal initiative, and began the move to shared services to improve the effectiveness and efficiency of services for the public.

In the coming year, the province will continue work on a number of priorities to honour the commitments that we have made. These are detailed in your Ministry Service Plan, and include:

• Promote new ways of delivering services through strategic partnerships, including alternative service delivery and public-private partnership arrangements.
• Expand public access to government through e-government initiatives.
• Continue work to bridge the digital divide.
• It is important to note that all of the province's achievements to date, and our priorities for the year ahead, will be accomplished while balancing the budget in 2004/05, and having significantly increased funding for health care and education.

Clearly, we will do more if we can, as new resources are available, to build on the funding priorities detailed in this Service Plan – in a way that is consistent with our balanced budget commitment.

As our measures to revitalize the economy continue to create new jobs, growth and investment, this will allow us to continue strengthening public services for the benefit of British Columbians. Opportunities like the 2010 Olympic and Paralympic Winter Games will showcase British Columbia to the world and generate economic benefits all across our province. Future service plans will further demonstrate those benefits.

I know that you will continue to build on the progress your Ministry has made. Let me conclude by thanking you for your commitment to serving the best interests of all British Columbians.

Yours sincerely,

Honourable Gordon Campbell
Premier

Province of British Columbia Office of the Premier www.gov.bc.ca		Box 9041 Stn Prov Govt. Victoria, B.C. V8W 9E1