2003/04 – 2005/06 SERVICE PLAN Ministry of Water, Land and Air Protection

Performance Measures and Targets

Significant effort has been spent over the past year to refine the key performance measures and targets detailed in last year's Service Plan. The key measures that are included in this year's plan are those that represent overall performance in priority areas for the government, ministry and British Columbians. These measures do not tell us everything about the ministry's performance, but they can be used to show our progress in the areas of environmental protection of air, land and water; stewardship of wildlife, fish and protected areas; and management of park, fish and wildlife recreation. The results of these measures are reported in ministry annual reports.

Three types of performance measures are included in the tables that follow:

• outcome measures (such as trend of surface water quality or park visitor satisfaction with campground facilities and services);
• output measures (such as number of protected areas with approved management direction); and
• efficiency measures (such as timeliness of service for processing approval requests for contaminated sites).

Collectively, these measures help to ensure that plans and decisions are based on a holistic view of performance and help to inform the ministry about where additional work is needed. Outcome measures marked with an asterisk are the same as those in the government's Strategic Plan 2003/04 – 2005/06. They represent long-term results relating to the ministry's mandate, but are beyond the sole control of the ministry. Achieving these outcomes requires stewardship efforts by provincial ministries, other governments and the private sector, as well as significant changes in public behaviour.

Core Business Area: Environmental Protection (Goal 1)

Core Business Area: Environmental Stewardship (Goal 2)

Core Business Area: Park, Fish and Wildlife Recreation (Goal 3)

Core Business Area: Executive and Support Services (Goal 4)