Performance Measures and Targets — Continued

Core Business Area: Executive and Support Services

Goal 4: Provide effective and efficient planning, support and enforcement for ministry programs.

Objectives	Performance Measures	2002/03 Base Data	2003/04 Target	2004/05 Target	2005/06 Target
Clear vision, leadership, direction and support for all ministry programs	Annual survey of ministry clients to determine if they understand what the ministry is trying to achieve and whether it is being done in the most efficient and effective way	Not available	Conduct benchmark survey and determine base data.	Targets will be developed based on results of benchmark survey.
	Progress toward delivery of a three-year deregulation plan (measured as percentage reduction in ministry’s regulatory count)	To be determined as of March 31/03. (Target: 23% reduction)	11% reduction (34% total)	4% reduction (38% total)	N/A
Efficient program management, fiscal responsibility and client service	Percentage of staff with an Employee Performance and Development Plan	To be determined as of March 31/03.	100%	100%	100%
Effective and efficient compliance and enforcement	Measures of call-centre trends, including response time, geographic areas, and call types to enable proactive area-based planning/resource allocations and response improvements	To be determined as of March 31/03.	Targets will be developed based on results from 2002/03.