Performance Reporting

Report on Results

This section of the Annual Service Plan Report documents the progress the ministry has made towards accomplishing the goals and objectives stated in the 2003/04 – 2005/06 Service Plan.

Throughout this section, the goals, objectives, strategies and performance measures as stated in the 2003/04 – 2005/06 Service Plan are retained, as required by the Budget Transparency and Accountability Act.

Readers will find "Discussion" boxes explaining how the ministry's goals and objectives have been revised.

Related to this, a number of the performance measures chosen in early 2003 do not support the direction the ministry has taken as a result of its transformation. These too have been revised and are described in the "Discussion" boxes throughout the section and in Appendix F. In addition, in those instances where the strategies do not link directly to a performance measure, a "status update" has been included.

		Goal 1: Provide enterprise-wide Information Management/Information Technology (IM/IT) and business process policy, governance, and strategic direction within which Government can implement e-Government and service delivery

		Goal 2: Provide accountability mechanisms for ensuring that all mandated strategic business initiatives are successfully delivered with agreed upon business results

		Goal 3: Develop and implement an overall strategy for the integration of client-focused, multi-channel service delivery. Efficiently and effectively operate corporate call centres, integrated voice response, enterprise portals, and in-person access to government programs and services

		Goal 4: Excel in the provision of innovative, responsive, cost-effective, common IT services, financial and administration services, payroll services and procurement and supply services to the public sector

		Goal 5: Provide leadership for Information Technology procurement and Human Resource management for the IM/IT community

Deregulation

Management Services conducted a deregulation review in late 2001 and as directed by Cabinet on July 10, 2002, the ministry established performance targets to demonstrate how its deregulation commitments would be met by 2004/05. When setting the ministry's reduction target at 5.4 per cent⁵, it was noted that the majority — nearly 2/3 — of the ministry's regulatory responsibilities are in the FOIPP Act, and it has been determined that most of the regulatory requirements in this legislation do not affect the general public and that the regulatory requirements for government officials are intended to ensure the rights and interests of the public are safeguarded. Furthermore, elimination of these regulations could have consequences contrary to one of the key principles of the deregulation initiative, which is to make it easier and less expensive for the general public to deal with government.

There have been two substantial changes to Management Services' baseline count since its last Annual Service Plan Report, as a result of the following:

• Order in Council 692, approved and ordered on July 15, 2003, transferred administration of Part 2 of the Public Sector Pension Plans Act to the Minister of Finance. This change reduced Management Services' baseline number by 55; and
• Proclamation of PIPA in January 2004. The baseline count increased by 80 regulatory requirements. Had this provincial legislation not been enacted, citizens and businesses in British Columbia would have fallen under the coverage of the federal government's private sector privacy act (the Personal Information Protection and Electronic Documents Act), which is more complex and heavily regulated. Therefore, this "regulatory increase" results in a benefit to British Columbians.

The ministry exceeded its target for 2003/04 by one percentage point. For 2006/07, the ministry is committed to pursuing smart regulation through compliance with the regulatory criteria.

Ministry of Management Services — Deregulation Baseline and Targets