
•	Printer-friendly version (PDF)
•	Message from the Minister
•	Accountability Statement
•	Year-at-a-Glance Highlights
•	Ministry Role and Services
•	Performance Reporting
•	Report on Resources
•	Appendix A: Glossary of Terms
•	Appendix B: Legislation
•	Appendix C: Ministry Organization Chart
•	Appendix D: 2004/05–2006/07 Vision, Mission, Values and Goals
•	Appendix E: Change in Core Business Areas
•	Appendix F: Performance Measures: Methodology
•	Appendix G: Consistency with Government Strategic Plan 2004/05–2006/07


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Appendix D: 2004/05 – 2006/07 Vision, Mission, Values and Goals

The ministry's vision, mission, and values and goals statements have been revised to better represent the ministry's role in transforming the way government services and information are delivered to customers and clients.

2003/04 – 2005/06 Vision	2004/05 – 2006/07 Vision
Enable the transformation and continuous improvement of government services to respond to the everyday needs of the people of British Columbia for innovative, client-focused and cost-effective service	To be a leader in connecting citizens, communities and businesses with government services and a valued partner in the delivery of innovative services to the public sector

2003/04 – 2005/06 Mission	2004/05 – 2006/07 Mission
Ensure business results by driving fundamental change and enablement technology across the British Columbia public service through the use of leading practices and creative service delivery models	Champion the transformation of government service delivery to respond to the everyday needs of citizens, businesses and the public sector

2003/04 – 2005/06 Values

2004/05 – 2006/07 Values

The shared values and operating principles will include:

• Accountability — focused on results for the taxpayer

• Performance measured on business outcomes and realized results

• Client-focused and responsive service culture

• Recognition based on creativity, innovation, and calculated risktaking

• Collaborative approach focused on knowledge transfer in and out

• Flexible and adaptive culture focused upon realizing opportunities and continuous improvement

• Individuals are treated with fairness, dignity, and respect

• Openness and transparency in all the ministry does and communicates

Client-Focused

Results-Oriented

Innovative

Collaborative

Teamwork

Transparent

Services anticipate and respond to the needs of our customers and clients

Performance is measured to ensure cost-effective business outcomes and value-added results

Leading-edge, creative and integrated approaches are implemented

Active engagement with clients and stakeholders results in value-added solutions

Individuals and teams that achieve results and demonstrate creativity and calculated risk-taking are recognized

Individuals are treated with fairness, dignity and respect

Actions and communications are open and transparent

2003/04 – 2005/06 Goals	2004/05 – 2006/07 Goals
Provide enterprise-wide information management/information technology and business process policy, governance, and strategic direction within which government can implement e-Government and service delivery	Effective electronic service transformation initiatives
Provide accountability mechanisms for ensuring that all mandated strategic business initiatives are successfully delivered with agreed upon business results	Effective electronic service transformation initiatives
Develop and implement an overall strategy for the integration of client-focused, multi-channel service delivery. Efficiently and effectively operate corporate call centres, IVR, enterprise portals, and in-person access to government programs and services	Cost-effective and efficient access to government services and information for citizens, businesses and the broader public sector
Excel in the provision of innovative, responsive, cost-effective, common IT services, financial and administration services, payroll services and procurement and supply services to the public sector	Cost-effective and efficient internal management services to core government and the broader public sector
Provide leadership for information technology procurement and human resource management for the information management/information technology community	A customer-focused, results-oriented, innovative and knowledgeable team

2003/04 Annual Service Plan Report Ministry of Management Services

Appendix D: 2004/05 – 2006/07 Vision, Mission, Values and Goals

2003/04 Annual Service Plan Report
Ministry of Management Services