Appendix E: Change in Core Business Areas

As the ministry continues to transform how services are delivered to the public and to the public sector, it has been necessary to redefine the ministry's core business areas. This change is a continuation of the ministry's strategic shift from a model of traditional government service delivery to a model of client and customer-focused, value-added services. It also reflects the expansion of the ministry's responsibilities, including the following new initiatives that were added during fiscal year 2003/04:

• expanding opportunities for citizens and businesses to access government programs and services on the internet;
• working with private sector groups to develop ASD arrangements for delivering services and information;
• providing or improving existing high-speed internet access to British Columbians; and
• developing and implementing a Client-Centred Service Delivery Framework to enable ministries and other levels of government to work together in communities to develop and deliver services and information in a more co-ordinated and effective manner.

The new names of the core business areas and the regrouping of functions under the core business areas demonstrate the ministry's commitment to transforming the way services and information are delivered to citizens, businesses, the broader public sector and core government.

The following chart reflects the changes that have taken place.