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Performance Reporting
Goal 5: Provide leadership for Information Technology procurement and Human Resource management for the IM/IT community
Discussion
This goal was developed at a time when the ministry was focused on its role of supporting information technology across government. Since then, with the change in the ministry's mandate, a broader goal that focuses on human resource development across the ministry as a whole has been developed. This broader goal is "A customer-focused, results-oriented, innovative and knowledgeable team." This revised goal is one that will ensure all of the clients and customers of the Ministry of Management Services will benefit from service delivery that meets their needs.
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Core Business Area: Executive and Support Services
Objectives:
1. Provide support to ensure that IT procurement meets government's needs and facilitates private sector involvement
- Develop an IT procurement plan that includes private sector involvement and agreement on a strategic framework
2. Provide government-wide leadership and HR development for IM/IT staff to create a sense of community
- Develop, communicate, and resource IM/IT training and development plan
- Ensure regular communications with the distributed IM/IT community
| Performance Measures |
2003/04 Target |
2003/04 Actual |
| Development and delivery of a strategy for IT procurement |
Plan completed by November 2003 |
N/A
(see Discussion box)
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| Development and delivery of a government-wide leadership and human resource plan for IM/IT staff |
Plan completed by November 2003 |
N/A
(see Discussion box)
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Discussion
In light of the broader goal of "A customer-focused, results-oriented, innovative and knowledgeable team", the objectives and performance measures have also substantially changed. The objectives are "A skilled and motivated staff" and "A performance-focused workforce."
The ministry is now using two performance measures that directly assess overall satisfaction with working in the ministry, and the average level of understanding of how an employee's work supports the ministry's goals and objectives. A baseline for the measures was established in 2002/03 through a survey of the ministry's staff. Another survey will be conducted during 2004/05 to measure changes in the levels of satisfaction and understanding. For details about the survey and the results achieved, please refer to Appendix F.
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