2002/03 Annual Service Plan Report Office of the Premier

Performance Reporting

Overview

This section of the report identifies the objectives and strategies for each core business area of the Office of the Premier. It provides information on the performance measures that indicate the Office's progress in achieving its goals and objectives.

In British Columbia, there is no precedent for the Office of the Premier developing and reporting out on Service Plan performance measures. As a result, many of the performance measures established in the 2002/03 Service Plan were new and no baseline data was available. The measures included in this section will be augmented and improved over time. The following performance results are grouped by the Office of the Premier's four goals and objectives. For each goal and objective in this section, information is given for the reporting period of April 1, 2002 through March 31, 2003. The status of each performance measure is also reported.

Selection of Measures

The performance measures reported below fall into three categories:

• Output measures represent the level of service provided by a program in attempting to achieve certain results.
• Outcome measures focus on the desired results of government actions.
• Efficiency measures relate to the costs of achieving successful outcomes.

Ministry Goals, Objectives and Key Strategies

Goal 1: To make British Columbia a leader in electronic government, to facilitate public participation through the legislative process, achieve more effective delivery of services at a lower cost and improve access to services over the internet.

Goal 2: To improve the effectiveness of British Columbia's federal, interprovincial and international relations to support government priorities.

Goal 3: To manage public resources and tax dollars within ministries and agencies responsibly and accountably.

Goal 4: To ensure that government operations are efficient, open and accountable.