2003/04 – 2005/06 SERVICE PLAN Ministry of Provincial Revenue

Highlight of Changes from the
Previous Plan

Program Transitions

The Ministry completed its first billing and receivable program transition on September 1, 2002. MSP premium billing functions were transferred to the Ministry as part of government’s decision to centralize billing and receivables functions.

Debt portfolios transferred for collection in 2002/03 include Immigrant Sponsorship, non-motor vehicle related court fines and overdue student loan accounts from loans funded since August, 2000.

Revenue Receivables Management Project

The Ministry has established a project to develop a fair, flexible and efficient revenue/receivable management via an integrated, single window into government. Key strategies include:

• effective communications with customers by providing them with accurate and timely information and building a process to provide a consolidated view of customer’s revenue picture across government programs;
• timely and accurate reporting of the state of the government’s revenue and receivable within and across government programs;
• accurate identification of all customers owing money; complete and accurate calculation of amount owing; timely and accurate billing of the amount owing.

Deregulation Plan to June 2004

As of June 5, 2001, the Ministry reported a total of 16,093 regulatory requirements. Since then, a number of regulatory requirements were transferred to the Ministry from other Ministries as a result of program transfers.

As a result of a one-time adjustment to eliminate duplicate counts and federally imposed requirements, the Ministry baseline has been adjusted to 13,460. The Ministry’s goal is to reduce this number by 33%; however, the Ministry’s baseline will always fluctuate over time as a result of program transfers from other Ministries.

Human Resources Management Plan

The Ministry recognizes that its ability to achieve its strategic shifts and performance targets set out in its three year service plan is dependent on individual and team performance. As a new Ministry which will be growing over this period, we have developed a human resource management plan with the following three goals:

• recruit and retain skilled employees who excel in a team environment;
• foster a work environment that encourages motivated and creative employees; and
• develop a strong ministry identity.

The Ministry conducted an initial employee survey to develop a baseline to measure the performance of our human resource activities. As a result of the survey, the Deputy Minister has undertaken to meet with all employees before fiscal year end to promote communication and understanding of the mandate of the Ministry and how it functions.

New Ministry Objectives

As the Ministry develops the structure needed to meet its mandate, the objectives for the Ministry goals are also evolving. Some changes may be noted in this Service Plan reporting period which are intended to allow the Ministry to better define and measure its activities.