2003/04 – 2005/06 SERVICE PLAN Ministry of Provincial Revenue

Core Business Areas

Tax Administration and Collection

The Ministry provides fair, efficient, professional and equitable administration of tax, revenue and benefit programs to ensure that government receives the revenue it is due through compliance with taxation, energy and forest revenue statutes. It promotes voluntary compliance through quality customer service, education and compliance programs. The Ministry represents British Columbia with the Canada Customs and Revenue Agency (CCRA) with respect to the taxation statutes that the CCRA administers on behalf of the province, and also handles the collection of taxes for other agencies such as the Greater Vancouver Transportation Authority, Build BC, local governments and the British Columbia Ferry Corporation.

Summary Expenditure Plan ($000)

Debt Administration and Collection and
Home Owner Grant

The Ministry is the central collector for overdue non-tax debts owed to the Province. The Ministry provides collection and loan management services to government ministries and Crown agencies, assisting them to collect overdue money owed by individuals or businesses and is the provincial administrator for the Canada Customs and Revenue Agency set-off program.

The Ministry also administers the Home Owner Grant Program and ensures that it is administered in a fair and equitable manner, has the authority to consider appeals, audits grant claims and recovers ineligible grants.

Summary Expenditure Plan ($000)

Executive and Support Services

This includes the Minister’s Office and Strategic Initiatives and Administration Division, which performs corporate functions and provides strategic support to the Ministry.

Billing and Receivables

The Ministry provides a central government function to receive payments, process transactions, and deal with inquiries for billing and payment related issues. The Ministry performs several major functions including payment and data capture; enquiry/call centre operation; financial account maintenance; and program transition and internal customer services.

Appeals

The Ministry reviews tax and revenue-based appeals separately from the tax revenue and administration function. The appeals branch core functions include receiving appeals to the Minister; analyzing the basis for assessments, disallowance of refunds or decisions; analyzing the grounds for appeal; gathering additional information and/or documentation; contacting taxpayers to ensure full understanding of their position; assessing the merits of appeals; making recommendations to the Minister regarding disposition of appeals and managing litigation arising from appeals.

Summary Expenditure Plan ($000)