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Goals, Objectives, Strategies,
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| Goal | Core Business Area |
| Goal 1: Maximize voluntary
compliance
Voluntary compliance means customers take responsibility to pay their obligations without requiring the Ministry to enforce payment. Voluntary compliance is the best means of collecting revenue and debt. There are many initiatives the Ministry can pursue to improve services and maximize voluntary compliance. |
Tax Administration and Collection
Executive and Support Services |
| Goal 2: Collection of all
outstanding amounts owed to government
When a taxpayer fails to remit amounts owed to government, the Ministry undertakes audit and enforcement activities. These activities assist in ensuring amounts owed are collected, deter customers who might otherwise avoid paying, and link directly to Goal 1 as a key factor in increasing voluntary compliance. |
Tax Administration and Collection
Debt Administration and Collection and Home Owner Grant |
| Goal 3: Fair, efficient
and equitable administration that meets customers needs
The Ministry is committed to meeting customers’ needs by improving the regulatory and administrative frameworks for tax and debt collection. The Ministry will make improvements to ease the administrative burden on customers and to enhance the business climate within British Columbia. |
Tax Administration and Collection
Executive and Support Services Debt Administration and Collection and Home Owner Grant |
| Goal 4: Continuous performance
improvement and accountability
With the new Ministry’s focused mandate, an opportunity exists to strengthen the organization’s infrastructure, effectiveness and accountability for its performance. |
Debt Administration and Collection
and Home Owner Grant
Executive and Support Services Tax Administration and Collection |
| Goal 5: Highly skilled,
motivated and innovative employees
As an organization that wants to continue to excel, the Ministry relies on the strength, skills and commitment of its staff. The Ministry will be nurturing a learning environment, with staff development focused on key competencies and addressing succession issues. |
Debt Administration and Collection
and Home Owner Grant
Tax Administration and Collection Executive and Support Services |
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