Performance Reporting

Overview of Agency Goals

In 2003/04, the Agency remained active and committed to the following service plan goals, which were developed by the Public Service Employee Relations Commission:

1. Workforce Adjustment — To quickly transition the workforce from today's business practices to the business practices of tomorrow.
2. Public Service Renewal — To rebuild and sustain a professional public service capable of providing quality services that meet the needs of British Columbians.
3. Human Resource Organization — To ensure that the human resource organization for the BC government public service is efficiently and effectively organized, staffed and supported.

These goals were established largely as New Era commitments. They support the Agency in achieving its vision and mission, and focus the Agency's service delivery in the following core business areas:

• Governance and Strategy
• Client Services
• Workplace Health and Benefits
• BC Leadership Centre
• Executive and Support Services

Due to the integrated nature of the Agency's approach to service delivery, it is not possible to specifically assign any of the following goals or their objectives to a single business area.

		Goal 1: Workforce Adjustment — To quickly transition the workforce from today's business practices to the business practices of tomorrow.

		Goal 2: Public Service Renewal — To rebuild and sustain a professional public service capable of providing quality services that meet the needs of British Columbians.

		Goal 3: Human Resource Organization — To ensure that the human resource organization for the BC government public service is efficiently and effectively organized, staffed and supported.

Report on Results

The three goals in the 2003/04 Service Plan were identified as transitional goals and have all been substantially accomplished. As such, these goals are not reflective of the long-term goals that have since been established for all shared service organizations. As the Agency migrates to the new goals, new performance measures have been and will continue to be developed. Many of the measures from the 2003/04 year will not be carried forward.

		Goal 1: Workforce Adjustment — To quickly transition the workforce from today's business practices to the business practices of tomorrow.

		Goal 2: Public Service Renewal — To rebuild and sustain a professional public service capable of providing quality services that meet the needs of British Columbians.

		Goal 3: Human Resource Organization — To ensure that human resource practices are up-to-date and effective and that the public service is efficiently and effectively organized, staffed and supported.

Deregulation

In compliance with the New Era commitment to reduce the regulatory burden by one-third between June 5, 2001 and June 5, 2004, the Agency:

• Identified and targeted obsolete policies for deletion;
• Consolidated and streamlined existing policies; and
• Minimized duplication between policies and collective agreements.

Attention in 2003/04 was focussed on two core business areas: governance and strategy, and pension, employee benefits and corporate programs.

In governance and strategy, amendments made to the Public Service Act provided more flexibility and streamlined the recruitment, selection and appointment of employees. The changes to this Act also eliminated the Public Service Appeal Board and replaced it with an internal staffing review process under the Office of the Merit Commissioner, resulting in $270,000 in annual savings.

Under pension, employee benefits and corporate programs, changes included deleting obsolete policies and administrative updates. Passage of the Pension Statutes Amendment Act in 2003 removed pensioners from the Public Service Benefit Plan Act and streamlined the administration of benefits.

As illustrated in the following table, the Agency is well positioned to meet, and exceed, its regulatory reduction targets for 2003/04 and the total one-third reduction required by June 5, 2004. Planning is underway to continue realigning human resource management and related regulatory reduction. The future focus will be on continuing to remove regulatory barriers, shifting from prescriptive requirements to practice guidelines and enhancing ease of access and regulatory interpretation by users.