Year-at-a-Glance Highlights

• The BC Public Service Agency opened its doors for business in eight locations, including offices in Prince George, Kamloops, Nelson, Vancouver, Abbotsford, Nanaimo and Victoria, on April 1, 2003.
• Working with ministries, the cost for delivery of human resource services was reduced by 44 per cent, representing savings of $19.1 million across government.
• The delivery of Government's human resource programs and services was fundamentally changed through the implementation of a new consolidated human resource management delivery model.
• Accountability for human resource management was aligned with ministry line managers and deputy ministers through negotiation of ministry service level agreements and the development of a delegation matrix outlining accountabilities for decision-making at all levels.
• The third and final year of workforce adjustment was completed, reducing the size of the BC public service by over 7,600 employees. Of these, approximately 85 per cent departed voluntarily.
• Continuing the work of the Public Service Renewal initiative, leadership training was delivered to 4,100 managers.
• Deregulation activities resulted in an overall reduction of 33 per cent of regulations, while streamlining and modernizing human resource policies and practices.