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2003/04 – 2005/06 SERVICE
PLAN
Ministry of Management Services |
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Core Business Areas and Goals
Core Business Areas
In order to realize our mandate and achieve our strategic direction
the Ministry has established the following five core business areas:
- Governance and Integration
- Results Management Office
- Service and Channel Integration
- BC Shared Services Agency
- Executive and Support Services
Collectively, these five core business areas include all of the
Ministry’s programs and services. Public Service Employee Relations
Commission (PSERC) pepares its own service plan and is therefore
not included in this document.
Core Business Area 1: Governance and Integration
Provides the overall Information Management and Information Technology
policy, governance and strategic framework within which Government
organizations can implement e-Government and service delivery.
| Governance and
Integration |
2002/03
Restated
Estimates |
2003/04
Estimates |
2004/05
Plan |
2005/06
Plan |
| Operating Expenses
($000) |
| Expenditures |
4,589 |
4,389 |
4,289 |
4,289 |
| Recoveries |
0 |
0 |
0 |
0 |
| Net |
4,589 |
4,389 |
4,289 |
4,289 |
| Capital Expenditures
(CRF) ($000) |
| Expenditures |
30 |
30 |
30 |
30 |
| Full-time Equivalents
(FTEs) |
| FTEs |
22 |
22 |
22 |
22 |
Core Business Area 2: Results Management Office
Ensures that all mandated key strategic e-Government, critical
business and other initiatives are delivered on time, on budget
and with the agreed upon functionality and business results.
| Results Management
Office |
2002/03
Restated
Estimates |
2003/04
Estimates |
2004/05
Plan |
2005/06
Plan |
| Operating Expenses
($000) |
| Expenditures |
3,500 |
6,000 |
6,000 |
6,000 |
| Recoveries |
(3,499) |
(5,999) |
(5,999) |
(5,999) |
| Net |
1 |
1 |
1 |
1 |
|
Capital Expenditures (CRF) ($000) |
| Expenditures |
100 |
100 |
100 |
100 |
| Full-time
Equivalents (FTEs) |
| FTEs |
5 |
5 |
5 |
5 |
Core Business Area 3: Service and Channel Integration
Provides and drives the overall integration strategy for multi-channel
service delivery. Operates corporate service delivery channels including
call centers, interactive voice response (IVR), enterprise portals,
and in-person access to Government programs and services.
| Service and Channel
Integration |
2002/03
Restated
Estimates |
2003/04
Estimates |
2004/05
Plan |
2005/06
Plan |
| Operating
Expenses ($000) |
| Expenditures |
35,530 |
34,947 |
34,821 |
30,930 |
| Recoveries |
(6,391) |
(7,289) |
(7,945) |
(7,827) |
| Net |
29,139 |
27,658 |
26,876 |
23,103 |
| Capital
Expenditures (CRF) ($000) |
| Expenditures |
1,296 |
1,546 |
1,546 |
1,046 |
| Full-time
Equivalents (FTEs) |
| FTEs |
389 |
381 |
363 |
363 |
Core Business Area 4: BC Shared Services Agency
Provides integrated common IT services, finance and administration
services, payroll services, and procurement and supply services
that meet client needs at the required service levels at the best
possible value.
| BC Shared Services
Agency |
2002/03
Restated
Estimates |
2003/04
Estimates |
2004/05
Plan |
2005/06
Plan |
| Operating
Expenses ($000) |
| Expenditures |
305,488 |
344,816 |
330,665 |
327,750 |
| Recoveries |
(297,548) |
(339,606) |
(328,205) |
(325,290) |
| Net |
7,940 |
5,210 |
2,460 |
2,460 |
| Capital
Expenditures (CRF) ($000) |
| Expenditures |
55,876 |
52,801 |
48,270 |
49,704 |
| Full-time
Equivalents (FTEs) |
| FTEs |
1,362 |
1,248 |
1,189 |
1,189 |
Core Business Area 5: Executive and Support Services
Provides the common administrative services for the Ministry, as
well as providing leadership for IT procurement and human resource
management for the Information Management / Information Technology
community.
| Executive and Support
Services |
2002/03
Restated
Estimates |
2003/04
Estimates |
2004/05
Plan |
2005/06
Plan |
| Operating
Expenses ($000) |
| Expenditures |
4,506 |
1,260 |
1,208 |
1,165 |
| Recoveries |
(300) |
(300) |
(300) |
(300) |
| Net |
4,206 |
960 |
908 |
865 |
| Capital
Expenditures (CRF) ($000) |
| Expenditures |
6 |
21 |
6 |
6 |
| Full-time
Equivalents (FTEs) |
| FTEs |
38 |
9 |
9 |
9 |
GOALS
The overarching strategic goals for the Ministry of Management
Services are:
- Provide enterprise-wide Information Management / Information
Technology and business process policy, governance, and strategic
direction within which Government can implement
e-Government and service delivery.
- Provide accountability mechanisms for ensuring that all mandated
strategic business initiatives are successfully delivered with
agreed upon business results.
- Develop and implement an overall strategy for the integration
of client-focused, multi-channel service delivery. Efficiently
and effectively operate corporate call centers, IVR, enterprise
portals, and in-person access to Government programs and services.
- Excel in the provision of innovative, responsive, cost-effective,
common IT services, financial and administration services, payroll
services and procurement and supply services to the public sector.
- Provide leadership for Information Technology procurement and
human resource management for the Information Management/Information
Technology community.
The following section includes specific objectives and strategies
that the Ministry will undertake over the next three years to achieve
each of these goals. Selected performance measures and three-year
performance targets have also been included to provide a basis for
both improving organizational performance and ensuring effective
accountability for results.
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