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ANNUAL SERVICE PLAN REPORTS 2004/05
Ministry of Human Resources
Appendix
The performance measures outlined in the table below for 2004/05 will be excluded in the next Service Plan Annual Report.
The reasons for discontinuing are also stated.
| 2004/05 Discontinued Performance Measures |
Explanation |
| 1.2 Percentage of clients with employment-related obligations who have an active employment plan. |
All clients with employment-related obligations are expected to have an active employment plan. Those who do not have employment-related
obligations are exempt for valid reasons. A new measure in 2005/06 — average percentage of clients with employment-related
obligations who leave the caseload each month — replaces it (see table below on New Performance Measures). The ministry feels
that knowing Employment Plans have been effective is more important than knowing clients have them. |
| 1.3 Percentage of Job Placement clients who remain independent of income assistance for at least six months. |
This measure focuses on one client group within the expected to work client category. It is replaced by the new measure —
average percentage of clients with employment-related obligations who leave the caseload each month — which captures results
of all ministry programs rather than one particular program. |
| 2.4 Percentage of persons with persistent multiple barriers who participate in a ministry program. |
As persons with multiple barriers to employment are now included in clients who receive temporary assistance, it is expected
that they have employment-related obligations. Ministry staff continues to work with them to minimize or overcome their barriers
to employment. The ministry feels that Measure 1.1 — percentage of BC's population aged 19-64 receiving temporary assistance
with employment-related obligations — more accurately captures how this client group is performing, together with all clients
that have employment-related obligations. |
| 3.1 Percentage of clients receiving a service who are confirmed eligible for the service. |
All clients must be determined eligible before receiving a service. The ministry will continue to monitor this measure internally
but will no longer publish results in the next annual report. |
| 4.1 Percentage of appeals processed from initial intake to final decisions within statutory timelines. |
Measure 4.2 — percentage of appeals commenced within the 15 business day statutory limit — is considered by the ministry to
be sufficient for measuring the objective of having decisions on appeals and notification to parties made within the statutory
timelines. Measure 4.2 includes both the appeal process and the final decision in the result. Therefore, the ministry has
decided to remove Measure 4.1. |
| 5.1 Percentage of clients using electronic fund transfers. |
The ministry will continue to monitor four performance measures in Goal 5 internally but will no longer publish the results
in the next Annual Report. Measure 5.1 will be monitored internally as the ministry still wants to promote the use of electronic
fund transfers. |
| 5.2 Comprehensive strategic risk profile completed. |
Measure 5.2 will be monitored internally as the ministry continues to enhance enterprise-wide risk management. |
| 5.4 Percentage of employees with a performance and development plan. |
The completion of employee performance and development plans (EPDP) is an ongoing task and, once completed, plans are continually
updated. Fluctuations in this measure primarily result from staff movement between jobs and classifications. |
| 5.5 Percentage of employees with a personal learning plan. |
Personal learning plans are a component of employee performance and development plans. The completion of personal learning
plans is an ongoing task and, once completed, plans are continually updated. Fluctuations in this measure primarily result
from staff movement between jobs and classifications or completion of training. |
Glossary
Caseload — Number of family units receiving temporary, disability or supplementary assistance.
Disability Assistance — Income assistance provided to eligible persons who have been designated as meeting the criteria of a Person with Disabilities,
as defined in the Employment and Assistance for Persons with Disabilities Act.
Employment-related Obligations — The ministry's expectation that a client will seek work, based upon individual ability.
Employment Plan — A document that initiates discussion between the client and the ministry and supports employment planning and successful
client outcomes. This is a mandatory requirement for most clients with employment-related obligations.
Employment Programs — Programs targeted toward employment and job readiness established or funded under the Employment and Assistance Act and the Employment and Assistance for Persons with Disabilities Act.
Employment and Assistance Appeal Tribunal — Agency that administers the appeal panel process. Its role begins when a Notice of Appeal is received from the appellant.
At that point, the ministry operates at 'arms length' from the tribunal process, and is simply one of the parties to the appeal.
Employment Strategy for Persons with Disabilities — A strategy designed to assist persons with disabilities to participate in employment-related activities to the best of their
ability. The strategy recognizes that individuals experience disabilities in varying degrees, at different stages of their
lives, and provides flexibility for those who want to volunteer or work full-time, part-time, or be self-employed.
Persons with Disabilities — People meeting the criteria as set out in the Employment and Assistance for Persons with Disabilities Act.
Persons with Persistent Multiple Barriers — People with multiple barriers to employment are those who meet the criteria as set out in the Employment and Assistance
Regulations. Examples of multiple barriers are literacy issues, limited education and work experience, long-term dependence
on assistance and medical conditions that preclude or impede employment.
Reconsideration — When a client disagrees with a ministry decision, the client may request a review of the decision. The process involves
a written request, which is reviewed by a Reconsideration Adjudicator who makes a new decision. If the client does not agree
with that decision, the matter may proceed to the Employment and Assistance Appeal Tribunal.
Supplementary Assistance — Supplementary assistance addresses pressing needs, such as health assistance, emergency social services, bus passes and
emergency shelters.
Temporary Assistance — Income assistance provided to eligible persons who are expected to achieve independence through employment.
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