Highlights of the Year

• Continued to deliver cost savings utilizing a shared service model. Reduced administrative costs allow ministries and agencies to focus on their core business — providing services to citizens.
• Increased client/customer satisfaction rating significantly from 2003/04 and exceeded the 2004/05 target of 60 per cent by achieving a 68 per cent overall satisfaction rating.
• Adopted a continuous improvement model in order to regularly review all programs and services for effectiveness and cost savings.
• Launched the first annual Premier's Innovation and Excellence Awards aimed at highlighting and reinforcing progressive management practices in the public service and recognizing innovation, leadership and new ideas to improve service delivery to the citizens of British Columbia.
• Increased reporting to Deputy Ministers on workplace health costs and utilization rates to aid in the development of strategies and programs that contain or decrease workplace health benefit costs.
• Increased awareness of BC regular public service employees of the value of their total compensation package (salary and benefits) by providing annual statements.
• Enhanced leadership development programs and continued to build public service future leadership capacity by expanding the succession planning program to include high potential individuals that are ready/near ready for Director and Executive Director roles.
• Played a significant role in responding to the avian flu crisis by providing training in the use of personal protective equipment and detailed bio-security measures.