2002/03 Annual Service Plan Report Public Service Employee Relations Commission

Year-at-a-Glance Highlights

Planning and transition activities in 2002/03 focused PSERC's work as the Commission prepared to consolidate human resource services across the B.C. public service into one organization for all of government. The new organization was to be more cost-effective and efficient while at the same time striving for excellence. Significant time and resources were invested to ensure the model for the new Agency had the agreement of stakeholders and would therefore be positioned for success.

• Major achievements over the past year included the following:
• Designed and built the new human resources delivery model.
• Worked with stakeholders throughout the public service to conduct business process reviews of all major human resource functions.
• Developed and introduced government's first corporate human resource plan to support the goals of the Public Service Renewal initiative.
• Worked with ministries to complete the design and selection of staff for the new BC Public Service Agency.
• Developed a Leadership Centre, to deliver a wide range of human resource policies, programs and services to approximately 1 100 executives and senior managers.
• Developed the Corporate Learning Strategy, in consultation with ministries.
• Developed a corporate Employee Performance Management Framework, to help ministries in developing a performance-focused workforce.
• Developed a benefits call center and a new disability case management framework to properly administer the $380 million benefits budget and provide better services.
• Developed a simplified classification process to increase efficiency in the job classification process.
• Achieved a 12% target to reduce regulatory requirements.

During this transition, PSERC focused on maintaining levels of service delivery to ministries:

• Administered an $8 million Public Service Learning Fund, and a $2.2 million IT Learning Fund, and supported ministries on delivery of corporate training.
• Ran a gross payroll of $1.5 billion.
• Provided services to ministries during the second round of government-wide workforce adjustment.