2002/03 Annual Service Plan Report Ministry of Provincial Revenue

Summary Reports on Other Planning Processes

Human Resource Management Plan

The ministry's Human Resource Management Plan was developed this year by a cross-ministry team of managers as a critical component to achieve the ministry's service plan Goal 5 — "Highly skilled, motivated and innovative employees." Realization of this goal will require the creation of a work environment that provides for excellence and professionalism where people are respected and recognized for performance and where continuous learning, performance improvement and innovation are fostered.

The Human Resource Management Plan sets out three goals. They are:

1. Recruit and retain skilled employees that excel in a team environment.
2. Foster a work environment that encourages motivated and creative employees.
3. Develop a strong ministry identity.

Achievement of these goals will address both service plan objectives and issues raised in an employee survey conducted in June 2002.

Information Resource Management Plan

The ministry identified key business drivers for information management (IM) and information technology (IT) for 2002/03. In response, the ministry undertook strategic IM/IT investments to improve business processes and the functionality of mission critical taxation administration systems. The ministry also strengthened the technology infrastructure to better service customers and supports the achievement of service plan goals.

The ministry increased the use of electronic service delivery channels by offering taxpayer information and electronic forms 24 hours a day, seven days a week and through other initiatives such as PC telephone banking for rural area property taxpayers.

An ongoing initiative has been launched to consolidate revenue administration across government through a multi-year Revenue Receivables Management Project. The ministry also participated in the single change of business address initiative that allows businesses dealing with all levels of government in the province to enter their changed address only once and this information automatically updates all participating agencies.

The ministry facilitated the development and documentation of a ministry-wide strategic planning framework with templates and tools, and introduced a project dashboard tool for improved project tracking and oversight. In addition, the ministry developed more efficient and effective network storage technology to enhance disaster recovery capabilities.