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Message from the Deputy Minister
This year, as a result of our increased efforts, we collected roughly $15.5 billion from tax and other revenue sources. The revenues collected by this ministry support the delivery of government programs the public values and relies on, such as health care and education. Our long-term vision remains the same: to be the centre of excellence for revenue and debt collection in government. We continue to do this through a commitment to excellence and innovation — whether through providing quality customer services or through the use of new technology that makes it easier for people to voluntarily meet their obligations. In our second year as a ministry, we underwent major expansion, re-organization and transition, taking on more responsibility and streamlining business processes to become more efficient. I am proud that our work continued without significant service disruption to our clients, despite an ongoing change environment. We completed the ministry's Human Resources Management Plan this year as a critical component of our service plan. The plan sets out our goals in the areas of recruitment, motivation and development of a strong ministry identity. Under this plan, we implemented employee learning and development planning, an employee recognition program and a Web-enabled flexible workplace tool. Work is also underway on a long-term recruitment strategy and employee succession planning. I would like to acknowledge the staff of the Ministry of Provincial Revenue for their dedication, hard work and commitment to excellence over the past year. Our success in meeting our performance targets is due to the contributions made by many highly skilled individuals, and to the excellent teams and leadership we have established and continue to develop. Chris Trumpy
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Since
the Ministry of Provincial Revenue was created in June 2001, we
have had considerable success in achieving our performance targets.
In the 2002/03 fiscal year, we updated our performance measures
and added some new ones in keeping with our commitment to continuous
performance improvement. 
