2002/03 Annual Service Plan Report Ministry of Community, Aboriginal and Women's Services

Summary Reports on Other Planning Processes

Human Resources Management Plan

In 2002/03, the ministry undertook a number of human resources initiatives to support its business and strategic processes and redefined organizational structures. Key priorities included:

Workforce Adjustment

The Human Resource Branch managed the retirement of 56 people and the voluntary departure of 28 others. It also successfully placed 46 people affected by the elimination of their jobs.

Training and Development

In the last quarter of the year, the British Columbia Public Service Agency (formerly the Public Service Employee Relations Commission) introduced the concept of competencies as a building block for the selection and development of employees. Competencies (skills, abilities and attributes) are now being incorporated into selection processes as managers are introduced to the concept. Managers were introduced to new approaches to employee performance and development through a series of workshops scheduled throughout the year.

Management Development

An employee committee was assembled to create a plan for workplace excellence. Consistent with the priorities identified by managers, three key strategic directions were identified:

• complete succession management plans;
• implement individual performance management; and,
• develop leadership skills at all levels within the ministry.

Information Resources Management Plan

In 2002/03, information systems staff dedicated their efforts to projects that enhance electronic service delivery and sharing of common services. The range of projects implemented included:

Settlement Services Information System provides a way for the ministry to monitor services provided by contracted agencies in the area of immigrant settlement services.

Fire Inventory Reporting and Evaluation System allows 465 fire departments across the province to provide information through the Internet on issues such as incidents, emergency equipment and skills inventory, certification and juvenile fire setting.

Local Government Information System is a database of local government statistics. It allows local governments to directly access the system to update or add information and to download data as needed.

Community Access Terminals were installed in 58 Government Agent offices and One-Stop Business Registration was fully implemented in 2002/03.