Goals, Objectives, Strategies and Results
Overview
The Ministry's goals presented in this section are multi-year commitments and are consistent with government priorities, and
the Ministry's vision, mission, and purpose. This section outlines the objectives, strategies, performance measures and targets
that will lead the Ministry toward achieving each goal.
Ministry Goals
The Ministry has identified four goals to guide the Ministry's efforts over the next three years:
1. Service that meets the needs of customers and partners.
The Ministry is committed to service excellence — providing prompt, quality service that meets the needs of its diverse customers
and partners, and the service excellence standards set out in the Taxpayer Fairness and Service Code (3rd Edition). This commitment includes simplifying, streamlining and enhancing the fairness of the Ministry's regulatory
environment, tax legislation and administrative processes to support improved customer service.
2. Small business development.
The Ministry supports a business climate in British Columbia where small business prospers — improving the province's competitiveness
as a place to live, invest, and create jobs.
3. Amounts owed to government are paid.
The Ministry is creating a 'centre of excellence' for tax administration and revenue management for the Province — implementing
fair, efficient and effective tax administration and revenue management processes to identify and collect amounts owed to
government.
4. A streamlined and simplified regulatory environment.
The Ministry will minimize unnecessary government involvement in the lives of British Columbians — improving service to individuals
and businesses, and increasing British Columbia's economic and business competitiveness.
To achieve its goals and objectives, the Ministry will focus on providing high quality customer service and program delivery
through the following four key strategies:
- improved information and service to the public;
- transformed business models and processes;
- building and maintaining effective relationships and partnerships; and
- continuous improvement initiatives to enhance efficiency, cost-effectiveness and timeliness.
Ministry Contributions to Government's Five Great Goals
The Government Strategic Plan12 has identified five key strategic goals for British Columbia. These goals guide activities and focus efforts across all ministries
and government organizations. The Five Great Goals address literacy, healthy living, caring for those in need, a sustainable
environment, and job creation.
Government’s Five Great Goals
- Make British Columbia the best-educated, most literate jurisdiction on the continent.
- Lead the way in North America in healthy living and physical fitness.
- Build the best system of support in Canada for persons with disabilities, those with special needs, children at risk, and seniors.
- Lead the world in sustainable environmental management, with the best air and water quality, and the best fisheries management, bar none.
- Create more jobs per capita than anywhere else in Canada.
The Ministry manages revenues that fund important government programs, such as health care and education, and administers
a wide variety of tax credits and exemptions and benefit programs that contribute to the achievement of all of government's
Five Great Goals. Most directly the Ministry makes a significant contribution to the success of Great Goal 5 — to create more
jobs per capita than anywhere else in Canada. For more detailed information on the Ministry's contributions to the achievement
of government's Five Great Goals, refer to Appendix E.
Cross Ministry Initiatives
Government has identified a number of cross ministry initiatives to support the accomplishment of the Five Great Goals. The
Ministry of Small Business and Revenue works with other ministries and government organizations to achieve outcomes and meet
government priorities in areas of shared responsibility.
Specifically, the Ministry leads the Regulatory Reform Initiative across government, and contributes to the success of the
ActNow BC initiative, and the 2010 Olympic and Paralympic Winter Games. Additionally, citizen-centred service delivery is
a priority for government and the Ministry, and is identified as a critical success factor for the achievement of government's
Five Great Goals.
Regulatory Reform
As the Ministry responsible for the cross government Regulatory Reform Initiative in British Columbia
British Columbia continues to make regulatory reform a priority across government, making it easier for citizens and businesses
to operate and succeed in British Columbia, while still preserving regulations that protect public health, safety and the
environment. A citizen-centred approach to regulatory reform will reduce the number of steps it takes to comply with the government
requirements or access government programs and services.
While the Ministry is responsible for leading the Regulatory Reform Initiative for government, the efforts of all ministries
and government agencies are required to ensure the success of this initiative. The Ministry of Small Business and Revenue
works with all ministries to reduce the cost of doing business with government, making it easier, faster and more efficient
to deal with government, and enhance Ministry efficiency. Refer to text box below.
Since the start of the Regulatory Reform Initiative in June 2001, government-wide efforts have reduced the number of regulations
requirements by over 158,000, or 41.27 per cent (as of December 2006).
Key Priorities of the Regulatory Reform Initiative: 2007/08–2009/10
- Maintain the regulatory reductions achieved to date and improve regulatory quality. All ministries have a target of net zero increase in regulatory requirements by maintaining regulatory requirements at the June 2004 baseline. In addition, all new legislation and regulations must be developed in compliance with criteria based on internationally recognized principles of good quality regulatory design. Refer to Goal 4 for further information.
- Implement a new citizen-centred regulatory reform process. Each year during the three year period of this Service Plan, all ministries will identify at least one ministry-specific project that streamlines access to government programs and services or reduces the steps required to comply with regulations for citizens, small business and industry.
- Identify cross ministry pilot projects to address regulatory reform. The Ministry will identify and examine cross ministry business processes and regulations that impact groups of individuals, small businesses or industries. Introduced as pilot projects, the objective is to create greater overall process and time reductions than would be achievable through a ministry specific project.
As a participating Ministry in the Regulatory Reform Initiative
The Ministry remains committed to easing the administrative burden on taxpayers by streamlining and reviewing current business
processes in support of the government's Regulatory Reform Initiative. Over the three years of this Service Plan, the Ministry
will:
- Maintain regulatory requirements at the June 2004 baseline. The Ministry is committed to controlling regulatory burden through
compliance with the Regulatory Reform Policy. Before new or revised legislation or regulations are approved, the Ministry
will complete the Regulatory Criteria Checklist to ensure regulatory quality.
- Identify at least one regulatory reform opportunity each year to enable the Ministry's regulations to be more citizen-centred,
cost-effective, results-based and responsive. The Ministry will reduce and/or streamline the steps or business processes involved
in complying with Ministry regulations.
- Utilize business process mapping as an aid to reducing regulatory burden.
- Implement regulatory changes to resolve grace period variances for late payments. The application of consistent policies and
procedures reduces confusion and increases fairness and equity for taxpayers.
- Identify opportunities to consolidate current revenue administration under a single statute. This will simplify and streamline
revenue administration to the benefit of taxpayers and the Province.
ActNow BC
ActNow BC, led by the Ministry of Tourism, Sport and the Arts, combines cross government and community based approaches to
promote healthy living choices for British Columbians. The programs and initiatives champion healthy eating, physical activity,
ending tobacco use, and healthy choices during pregnancy.
The Ministry of Small Business and Revenue contributes to the ActNow BC goal to reduce tobacco use among British Columbians
by 10 per cent. The Ministry, working with partners, is seeking new opportunities to improve compliance and enforcement activities
to reduce the availability of inexpensive contraband tobacco. Smoking is a major cause of illness and death in British Columbia,
and the availability of inexpensive contraband tobacco may contribute to current smoking rates.
2010 Olympic and Paralympic Winter Games
All provincial ministries, agencies and Crown corporations have been working together to ensure every available opportunity
to develop sustainable economic legacies are explored and pursued so that businesses and communities in British Columbia receive
benefit from the Games.
The Ministry of Small Business and Revenue is working closely with the Vancouver Organizing Committee to ensure contractors,
sponsors and suppliers, particularly those from other provinces and countries, are aware of their tax obligations in British Columbia.
The Ministry's focus is on increasing awareness by providing educational materials and answering specific tax questions. The Ministry
is coordinating its activities with the Canada Revenue Agency.
First Nations
The Government of British Columbia is leading the nation in developing a New Relationship with First Nations and Aboriginal
people. Guided by principles of trust, and by recognition and respect of First Nations' rights and title, the government is
guiding a stronger and healthier relationship between government and Aboriginal people. Working together will bring tangible
social and economic benefits to Aboriginal people across the province and narrow the gap between Aboriginal people and other
British Columbians.
The Ministry of Small Business and Revenue, through the Indian Self-Government Enabling Act, assists Indian bands with the implementation of a concurrent or self taxation system for band lands. In addition, to assist
some bands with assuming the functions of property tax assessment and collection, the provincial government has provided transitional
grants.
Citizen-Centred Service Delivery
Citizen-centred service delivery is a government-wide initiative to coordinate information, programs and services so that
they can be presented to citizens in a way that takes their needs into account from beginning to end. The vision is to make
it possible for citizens to access the government information and services they need in a simple and timely manner with a
phone call, a mouse click or a visit to a service centre, no matter how many programs or ministries are involved in their
request.
The Ministry is committed to customer service excellence — public services that are more accessible, easier to use, and more
responsive to the needs of individuals.
Citizen-Centred Service Delivery
Extends to those Providing Services for the Ministry
The Ministry works to ensure that the fairness and service principles outlined in the Taxpayer Fairness and Service Code are embraced by those providing services for the Ministry:
- BC Assessment — a Crown corporation that reports to the Minister of Small Business and Revenue — is committed to the Code in its daily operations.
- Property Assessment Appeal Board has developed a fairness and service code to guide Board operations based on the same principles as the Taxpayer Fairness and Service Code.
- All employees of the Ministry’s private sector service provider — EDS Advanced Solutions Inc. — have received training based on the Taxpayer Fairness and Service Code.
The following outlines the Ministry's approach to ensure citizen-centred service delivery.
Create a citizen-centred corporate culture.
- Ministry employees and those providing services for the Ministry embrace fairness and service principles outlined in the Taxpayer Fairness and Service Code. The Code is now available in eight languages.13
Understand the needs of diverse customers.
- Partnering with ethno-cultural associations, the Ministry is able to better meet the information needs of British Columbians.
- The Ministry regularly obtains customer feedback through formal and informal means. For example, targeted surveys to identify
both satisfaction with services and priorities for improvement, and formal forums to hear directly from ministry customers
on their issues related to the Ministry's mandate.
- The Ministry is rewriting existing information and developing new information in plain language, and developing information
targeted at the specific needs of business and industry sectors. About forty industry-specific information packages will be
available by the end of 2006/07.
Improve information and access to information.
- The Ministry provides information to a diverse group of customers through partnerships with different government agencies.
The Ministry supports the delivery of BizPaL, OneStop Business Registration and Small Business BC, providing access to current
and prospective small business operators in British Columbia with tools, online business licensing and permitting information
and access to online business registration. A key focus of the Ministry is the redesign of its website to ensure it is more
intuitive and user-friendly, and provides information relevant to ministry customers.
- The Ministry offers educational sessions and seminars in numerous locations across the province and provides timely statutory
interpretation and ruling services.
Performance Plan
The Ministry's performance plan describes the strategies the Ministry employs to achieve its goals and objectives, and sets
out the performance measures and targets the Ministry uses to measure its success. The Ministry will assess performance against
established targets to provide information for decision-making, support timely operational changes and communicate progress
towards ministry goals.
The Ministry regularly reviews performance measures to ensure they continue to provide meaningful information, reflect ministry
priorities and focus on desired outcomes for customers receiving Ministry services. Measures are replaced when and where appropriate,
balancing the need for reliable information with reasonable cost. Since the 2006/07 – 2008/09 Service Plan, the Ministry has
revised the methodology of one performance measure and identified two measures that will now be monitored internally. These
changes are addressed within the relevant goal sections.
Performance targets are based on past performance trends, government priorities, a focus on continuous improvement and availability
of resources. Each performance measure includes trend data, where available, and annual performance targets for the next three
years. The Ministry continues to work with revenue management agencies in other jurisdictions to identify opportunities to
benchmark its performance.
Performance Plan Summary Table
The Ministry has established four strategic goals to guide it towards realizing its vision. These goals reflect government
priorities and the Ministry's vision, mission and values. The following diagram demonstrates the linkages between the goals,
objectives and performance measures of the Ministry and the government's Five Great Goals.
| Goal 1: |
Service that meets the needs of customers and partners. |
The Ministry is committed to service excellence. This means providing services that meet the needs of its diverse customers
and partners. The Taxpayer Fairness and Service Code formalizes the Ministry's commitment to fairness and service principles that can be expected when dealing with the Ministry.
The Ministry monitors its performance in meeting the service excellence standards set out in the Code. Reporting will be available
in the 2006/07 Annual Service Plan Report.
The Ministry is also committed to improving its regulatory and administrative frameworks. Provincial tax legislation and policy,
and the regulatory environment are factors that can influence the competitiveness of the province's investment climate compared
to other jurisdictions. A modern and citizen-centred tax regime and regulatory environment assist in maintaining the competitiveness
of the province as a place to live, invest and create jobs. The Ministry's focus on simplifying, streamlining and enhancing
the fairness of its regulatory environment, tax legislation and administrative processes eases the administrative burden on
customers, enhances the business climate within British Columbia, and improves customer service and Ministry efficiency.
This goal supports the achievement of all ministry goals, government's Great Goal to create more jobs per capita than anywhere
else in Canada, and the government-wide Citizen-Centred Service Delivery Initiative.
Core Business Areas: Small Business and Regulatory Reform; Revenue Programs; Revenue Solutions; Property Assessment Services; Executive and Support Services.
Objective 1: Fair and efficient administration, and quality service.
This objective reflects the Ministry's commitment to provide impartial, fair and timely service to all customers. Ministry
customers can expect prompt, quality service that meets established Ministry standards, and the application of consistent
policies and procedures to reduce confusion and increase fairness for all customers.
| Improve legislative, regulatory and administrative frameworks. |
• Develop revenue neutral options for changes to Provincial Sales Tax policies, legislation and related administrative processes
for consideration. Changes will reflect consultations with individuals, small business and industry across the province, and
will focus on streamlining, simplifying and enhancing fairness for taxpayers.
• Identify and implement improvements to the property assessment and appeals process to increase fairness and timely resolution
of property assessment appeals. |
| Monitor service quality against established standards. |
• Monitor performance against the service excellence standards established in the Taxpayer Fairness and Service Code. A specific focus of the Ministry is to improve administrative processes and ensure the allocation of adequate resources
to support the timely resolution of tax appeals. |
| Implement a citizen-centred approach to service delivery. |
• Transform the Ministry's public information, education and outreach program by taking a citizen-centred approach to providing
information. Refer to Citizen-Centred Service Delivery. |
Performance Measures and Targets
Performance
Measures |
2003/04
Actual |
2004/05
Actual |
2005/06
Actual |
2006/07
Target |
2007/08
Target |
2008/09
Target |
2009/10
Target |
| Appeals resolution — elapsed time from receipt of tax appeal to final decision |
11.7 months |
12.0 months |
5.7 months |
5.0 months |
4.5 months |
4.5 months |
4.5 months |
| Success in meeting service excellence standards1 |
— |
— |
New measure in 2006/07 |
9 of 9
service standards will meet established targets |
18 of 182
service standards will meet established targets |
21 of 21
service standards will meet established targets |
21 of 21
service standards will meet established targets |
Appeals resolution: elapsed time from receipt of tax appeal to final decision: This measure tracks the Ministry's success in providing a timely resolution to taxpayers' appeals. It reports on the average
time taken to resolve tax appeals, from receipt to final decision, over the course of the fiscal year. The Ministry has set
very aggressive targets to resolve appeals quickly without impacting the quality and fairness of decisions. The Ministry receives
over 600 new appeals annually.
Success in meeting service excellence standards: This measure reports on the Ministry's success in meeting performance targets established for service excellence standards
detailed in the Taxpayer Fairness and Service Code (3rd Edition). Appendix F contains the standards, including their respective targets. A standard is considered 'met' if,
over the twelve months of the fiscal year, the performance meets or exceeds the established target.
The service excellence standards were developed in consultation with British Columbia small business organizations. Meeting
these service excellence standards reflect the Ministry's success in delivering services that are a priority to customers
and partners. Over time, the Ministry will add to or improve its service excellence standards based on consultation with the
small business community and feedback from taxpayers.
| Goal 2: |
Small business development. |
Small business is a significant driver of British Columbia's economic growth and is vital to the province's economic success.
The Ministry recognizes the importance of the small business sector and is committed to supporting a business climate in British Columbia
where small business prospers.
Realization of this goal benefits all British Columbians through its positive impact on job creation and the provincial economy,
and directly supports both the Ministry's mandate to foster a competitive environment for small business and the government's
Great Goal to create more jobs per capita than anywhere else in Canada.
The Ministry provides strategic leadership within government by identifying, coordinating and supporting government-wide initiatives
that support small business development. The Ministry works closely with other ministries responsible for policies and programs
impacting the small business community. It also works with a variety of partners to jointly develop proposals and implement
solutions to address small business concerns and support small business success.
Core Business Area: Small Business and Regulatory Reform.
Objective 1: Facilitate economic opportunities for small business.
This objective, key to attaining this goal, reflects the Ministry's commitment to implement initiatives to support the ongoing
development of small business.
| Encourage small business development and growth. |
• Develop a directory of goods and services offered by government and non-for-profit agencies for small business operators.
• Maintain a set of core information products to support small business start-up and growth, and develop special interest/sector
information products.
• Champion BizPaL, a web based tool providing entrepreneurs and business people with simplified, one-stop access to permitting
and licensing information they need to launch and grow their business.
• Explore new channels to provide information including an interactive website to support the exchange of information between
the Ministry and small business community.
• Provide an annual operating grant to Small Business BC to assist in the delivery of educational tools and products for small
business start up and growth.
• Raise the profile of small business opportunities by highlighting and celebrating the contribution of small business to
the economy and communities through the annual promotion of Small Business Week. |
| Support the Small Business Roundtable. |
• Support the permanent Small Business Roundtable by providing an effective forum to hear directly from the small business
community on ways the government and small business can work together to improve the economic prosperity of small business
in British Columbia.
• Implement the Small Business Action Plan. The plan reflects the input received through the Roundtable1 and supports the ongoing success of the small business sector.
• Work with leaders from the aboriginal community, women, youth, ethnic groups and others identified through the Roundtable,
to diversify economic opportunities for small business that directly benefit these groups. Attention will also be given to
regional economic opportunities. |
| Enhance the competitive environment for small business. |
• Review tax proposals and changes to existing tax mechanisms, and monitor programs and services offered in other jurisdictions
to adopt 'best practices'.
• Ensure a thorough review of the impact on small business is undertaken before a ministry introduces new and amended regulations
and policies.
• Collaborate with federal, provincial and territorial partners to influence the national small business policy agenda.
• Improve coordination of small business activities across government by working with other ministries to improve program
delivery for small business, and advocating for small business within government.
• Maintain and build partnerships with key organizations and leverage resources to offer services, products and tools to entrepreneurs.
This includes providing province-wide access to business information. |
Small Business Roundtable
The Small Business Roundtable supports small business development by providing an effective forum to engage the small business sector to work with government and make British Columbia the most business friendly jurisdiction in Canada. Since late 2005, the Roundtable has been conducting consultations in locations around British Columbia. The Roundtable met with small business owners, operators and association representatives about selected issues affecting small business.
The following are some of the key issues identified at the roundtable by the small business community:
- Reducing regulatory burden.
- Simplification of the Provincial Sales Tax for small business.
- Access to skilled labour.
Performance Measure and Targets
| Performance Measure |
2004/05
Actual |
2005/06
Actual |
2006/07
Target |
2007/08
Target |
2008/09
Target |
2009/10
Target |
| Implement a Small Business Action Plan |
New measure in 2005/06 |
Small Business Roundtable developed |
Small Business Action Plan developed |
Small Business Action Plan implementation |
Performance measure established1 |
Performance measure monitored1 |
Implement a Small Business Action Plan: This measure reflects the Ministry's commitment to implement initiatives that support the government, the Ministry, other
ministries, partners and the small business community in addressing impediments to small business success. The targets established
reflect the Ministry's commitment to implement initiatives in a timely manner. Once the Small Business Action Plan is implemented,
new performance measures may be identified.
| Goal 3: |
Amounts owed to government are paid. |
The Ministry is responsible for creating a 'centre of excellence' for tax administration and revenue management for the Province.
This means implementing fair, efficient and effective tax administration and revenue management processes to identify and
collect amounts owed under the statutes administered by the Ministry. In 2005/06, the Ministry administered 58 per cent ($20.6 billion14)
of all provincial government revenues. Successful tax administration and revenue management depends on the voluntary payment
of financial obligations, balanced by education, assistance, audit, compliance and collection activities. Revenues received
fund important government programs and services.
The Ministry's success in meeting this goal and associated objectives can be influenced by conditions beyond its control.
Most notably, the health of the provincial economy, which can impact on both the total revenue the Ministry receives and the
voluntary payment of financial obligations. Refer to Strategic Context.
Core Business Areas: Revenue Programs; Revenue Solutions; Executive Services.
| Create a centre of excellence for tax administration and revenue management in government. |
• Identify and collect amounts owed to government through fair, efficient and effective tax administration and revenue management
processes. Provide tax administration and revenue management services to other ministries, local governments and service areas.
• Work with other ministries to transition their account management, billing, payment and remittance processing and collection
functions to the centralized revenue management system within the Ministry of Small Business and Revenue. |
| Compare ministry performance with other jurisdictions. |
• Work with other jurisdictions to benchmark revenue management performance measures, develop a community of practice and
share best practices in performance management. |
Performance Measure and Targets
| Performance Measure |
2003/04
Actual |
2004/05
Actual |
2005/06
Actual |
2006/07
Target |
2007/08
Target |
2008/09
Target |
2009/10
Target |
| Percentage of amounts owed to government paid1 |
— |
— |
New measure in 2006/07 |
96.24% Baseline |
96.25% |
96.26% |
96.27% |
Percentage of amounts owed to government paid: This measure reports on the success of the Ministry in collecting all amounts, under its administration, owed to government
in a specific fiscal year. Targets are based on several assumptions — the continued health of the provincial economy and increased
voluntary compliance as a result of Ministry activities. This measure includes amounts owed to government where the Ministry
is responsible for both revenue and debt collection functions. As such, this measure reports on approximately 65 per cent
of the total revenue and debt administered by the Ministry. For example, it excludes revenue and debt collections for personal
and corporate income tax collected by the Canada Revenue Agency on behalf of the Province.
Objective 1: Individuals and businesses understand their entitlements and obligations, and pay the correct amount on time.
This objective focuses on the receipt of revenue through voluntary compliance. Voluntary compliance is the foundation of the
taxation system in British Columbia. It is the most efficient and effective way of collecting revenue owed to government.
Voluntary compliance means individuals and businesses meet their financial obligations without the need for intervention —
audit, compliance or collection activities. Improvements in voluntary compliance result in increased funds available to support
government programs and services.
The Ministry's success in meeting this objective is dependent on the willingness and ability of customers to pay the correct
amount on time. It is expected voluntary compliance will increase if the Ministry makes it easier for individuals and businesses
to identify and understand their financial obligations to government.
| Implement a citizen-centred approach to service delivery. |
• Help British Columbians better understand their financial entitlement and obligations by providing complete, clear and timely
information that meet their diverse needs.
• Consult with businesses and business associations to identify their information requirements and priorities to improve the
clarity of existing Ministry public information.
Refer to Citizen-Centred Service Delivery. |
Performance Measure and Targets
| Performance Measure |
2002/03
Actual |
2003/04
Actual |
2004/05
Actual |
2005/06
Actual |
2006/07
Target |
2007/08
Target |
2008/09
Target |
2009/10
Target |
| Percentage of on-time payments1 |
85% |
82.4% |
89.2% |
88.9% |
89% |
89.5% |
90.0% |
90.5% |
Percentage of On-time payments: This measure provides an indication of taxpayers' understanding of their financial obligations and their willingness to comply.
It tracks the remittance of payments, calculating the percentage paid on or before their legislated due date. When the Ministry's
customer service initiatives are successful, it is anticipated the percentage of on-time payments will increase as more taxpayers
understand their responsibilities and the requirements of the tax system. Targets have been set to improve on the current
high level of achievement.
Objective 2: The Province receives the outstanding amounts owed.
This objective focuses on identifying outstanding revenues owed to the Province, and ensuring individuals and businesses understand
and meet their obligations. The Ministry undertakes audit, compliance and collection activities to recover outstanding monies
owed, and to promote fairness and equity by leveling the playing field for the majority of taxpayers who meet their financial
obligations voluntarily. These activities educate taxpayers and debtors on their obligations, deter customers who might otherwise
avoid paying, and contribute to increasing voluntary compliance (Objective 1).
Successful audit, compliance and collection activities ensure monies owed are identified, recovered and made available to
address government strategic priorities and deliver important government programs and services.
| Conduct audits and reviews. |
• Ensure the audit and compliance program is adequately resourced and conducts risk assessments to focus its efforts on areas
at highest risk for non-compliance.
• Perform audits outside of the province to ensure British Columbia businesses are not at a tax disadvantage compared to their
out-of-province counterparts operating in the province.
• Continue to improve the timeliness of audit assessments, and improve collaboration and accountability across jurisdictions
to pursue joint tax enforcement activity. |
| Improve collection processes. |
• Continually improve revenue recovery tools and approaches to ensure collection functions are effective. |
Performance Measures and Targets
| Performance Measures1 |
|
2003/04
Actual |
2004/05
Actual |
2005/06
Actual |
2006/07
Target |
2007/08
Target |
2008/09
Target |
2009/10
Target |
| Percentage of incremental revenue target achieved |
Percentage of incremental revenue target achieved |
205%
$479.3M2
$353.2M3 |
138%
$330.7M2
$251.8M3 |
138%
$310.5M2
$279.8M3 |
100% |
100% |
100% |
100% |
| Incremental revenue targets approved by Treasury Board |
$233.6M |
$240.0M |
$225.6M |
$214.7M |
$215.5M |
$215.1M |
$215.3M |
| Percentage of overdue accounts collected4 |
|
— |
— |
New measure in
2006/07 |
36.9%
Baseline |
36.95% |
37.0% |
37.05% |
Percentage of incremental revenue target achieved: This measure is an indication of the Ministry's success in identifying outstanding amounts owed to government through audit
and compliance activities. The amounts identified are incremental revenue. Incremental revenue targets are approved annually
by Treasury Board and are set out under the Balanced Budget and Ministerial Accountability Act. Achievement of the annual target is a key accountability of the Minister of Small Business and Revenue. Over each of the
next three years, the Ministry plans to meet the incremental revenue target set out annually under the Act. Identification
of incremental revenue contributes to the recovery of amounts owed to government.
Percentage of overdue accounts collected: This measure reports the percentage of overdue accounts recovered through the Ministry's debt collection activities. It provides
an indication of the effectiveness of these activities in collecting on a portfolio of overdue accounts. Debt collection contributes
to the recovery of amounts owed to government.
| Goal 4: |
A streamlined and simplified regulatory environment. |
The Ministry of Small Business and Revenue leads the Regulatory Reform Initiative for government. This initiative is a key
component of government's strategy to increase British Columbia's economic and business competitiveness, while preserving
those regulations effective in protecting health, safety and the environment. Through a focused and responsible approach to
regulatory reform, the province is moving toward a modern, streamlined and simplified regulatory system that supports the
Ministry's mandate and the government's Five Great Goals.
The Ministry provides strategic leadership in regulatory reform and is responsible for developing and implementing the province's
regulatory reform strategy and ensuring government-wide regulatory reform targets are met. This includes providing expertise
and advice to ministries to support the successful implementation of regulatory reform initiatives, building capacity for
regulatory reform across government and developing regular reports on the progress of regulatory reform throughout government.
Realization of this goal and its objectives is supported by the government-wide commitment to the benefits of regulatory reform.
Core Business Area: Small Business and Regulatory Reform.
Objective 1: Minimize the regulatory burden on British Columbians.
Reducing regulatory requirements is the foundation on which government's Regulatory Reform Initiative was built. British Columbia's
regulatory reform achievements have reduced regulatory burden and created a more streamlined regulatory environment. This
saves British Columbians time and money, and reduces administrative costs for government. Continued improvement in the regulatory
climate is a key requirement for attracting new investment and building a more competitive economy.
The new citizen-centred approach to regulatory reform builds on the success of regulatory reform efforts to date. The new
initiative focuses on reducing the steps and time required by citizens, businesses and industry to access government programs
and services or comply with government requirements.
| Lead regulatory reform across government. |
• Develop and implement the province's regulatory reform strategy, provide strategic leadership, expertise and advice to ministries
in their regulatory reform initiatives.
• Build capacity for regulatory reform across government through developing guidance and resource materials, training, organizing
workshops and conferences to share best practices.
• Regularly monitor and report regularly on the progress of regulatory reform throughout government.1
• Ensure all ministries have regulatory reform strategies to maintain the target of zero net increase in regulatory requirements
in their Service Plans.
• Improve regulatory quality by ensuring all new legislation and regulations, as directed by government, are developed in
compliance with the policy's checklist2 of criteria based on internationally recognized principles of good quality regulatory design. |
| Lead a new citizen-centred regulatory reform initiative across government. |
• Ensure all ministries identify at least one ministry-specific project to reduce the steps and time required for citizens,
businesses and industry to access government programs and services or comply with government requirements.
• Identify, in consultation with other ministries, cross ministry citizen-centred regulatory reform pilot projects to create
greater overall process and time reductions in accessing government programs and services than would be achievable through
a ministry specific project.
• Assist all ministries identify projects and build capacity for business process mapping through workshops and providing
ongoing advice and expertise. |
| Work with other levels of government to advance regulatory reform. |
• Work with municipal governments to implement a common municipal business licence for mobile businesses operating in British Columbia.
A common business licence model will reduce costly duplication and encourage business growth. |
Performance Measures and Targets
Performance
Measures |
June 2001
Actual1 |
June 2004
Actual |
March 2005
Actual |
December 2006
Actual |
2007/08
Target
(as at
December 2007) |
2008/09
Target
(as at
December 2008) |
2009/10
Target
(as at
December 2009) |
| Regulatory burden — Government-wide regulatory requirements |
383,6602
Baseline |
239,4142
Baseline (37.6% decrease from June 2001 Actual) |
232,368
(39.43% decrease from June 2001 Actual) |
225,319 (41.27% decrease from June 2001 Actual) |
0% net increase (over June 2004 Actual) |
0% net increase (over June 2004 Actual) |
0% net increase (over June 2004 Actual) |
| |
|
|
|
2006/07
Target |
2007/08
Target |
2008/09
Target |
2009/10
Target |
| Percentage of ministries participating in the citizen-centred regulatory reform initiative3 |
|
|
|
New measure in 2007/08 |
100% |
100% |
100% |
Government-wide regulatory requirements: The Ministry tracks the number of regulatory requirements across government to determine regulatory burden. Ministries and
agencies are expected to maintain their June 2004 regulatory reduction achievements, with a target of zero net increase in
government-wide regulations over the next three years. The targets reflect government's commitment to maintain the regulatory
reduction achievements realized in the first four years of the Regulatory Reform Initiative.
Percentage of ministries participating in the citizen-centred regulatory reform initiative:15 This measure reports on cross government involvement in the new citizen-centred regulatory reform initiative. Reflecting
the government's commitment to reducing the time and steps taken to access government services, the target requires that all
ministries undertake at least one citizen-centred regulatory reform project during each of the next three years.
Each project involves the following four steps:
- Business process mapping — identify and map a current business process that impacts citizens, businesses and/or industry.
- Consultation — consult with those regulated (citizens, small businesses and/or industry) to ensure that the steps and time involved in
the business process being examined is accurately represented.
- Business Process Reform and Implementation — redesign the current business process map and implement after obtaining approvals.
- Evaluation — evaluation of outcomes to ensure government goals and objectives are achieved.
Beginning in 2007/08, the Ministry will track the percentage of ministries that have undertaken citizen-centred regulatory
reform projects. More complex projects may take longer than one fiscal year to complete all four project steps.