Budget 2004 -- Government of British Columbia.
   

Goals, Objectives, Strategies, and Results — Continued

Goal 2: Clients receive seamless, efficient, and innovative products and services from the human resource organization.

Objectives:
1. Agency products and services meet clients' needs and provide good value for money.
2. Services are timely and relevant.
3. Clients appreciate the ease of doing business they experience with the Agency.
4. Services are differentiated based on client need.
5. Partnerships with ministry strategic human resource staff facilitate integrated service delivery.
6. Solutions are innovative and based on best practices in human resource management.
Strategies:
1. Benchmark the cost of core services with both public and private sector human resource organizations.
2. Identify high cost areas and reduce costs through process improvement, changes in policy, standards or outsourcing.
3 Research, design and implement a sustainable and practical costing model.
4. Affect major improvements in recruitment by reducing steps and improving flexibility.
5. Leverage and focus the overall spending on "training and development" in ways that are targeted to high priority areas.
6. Develop standards for service delivery in core human resource service areas.
7. Capitalize on technology to improve service delivery and reduce costs.
8. Structure the service delivery model to provide integrated services; use cross-functional teams to design solutions.
9. Capitalize on the knowledge and experience of BC Public Service Agency and BC Leadership Centre staff to foster innovation and learning.
10. Develop common database systems to ensure maximum integration within the Agency.
11. Increase economies of scale by adding new clients currently under the Public Service Act.

Performance Measures

Performance
Measures		 Baseline 2004/05
Target		 2005/06
Target		 2006/07
Target
Costs of HR services per FTE.1 $1,120 in 2001/02 $827 $827 $786
Service standards developed.2 — Complete and set baseline — —
Per cent of time that the Agency meets its service standards.2 — — 80% 85%
Number of regulatory requirements removed.3 1,464 in 2002/03 and 2003/04 345 — —
1   In December 2002, the Ministry of Finance's Internal Audit and Advisory Services issued its Report on the Human Resource Organization Baseline Survey. The 2001/02 baseline of $1,120 for this measure was calculated from that report. It is the average cost of human resource functions per FTE. Baseline and target amounts exclude corporate governance functions.
2   The service standards are being developed in 2003/04. The baseline will be set once the standards are in use.
3   The 2004/05 target represents 6 per cent of the original baseline of 5,760 HR regulations. This is the final portion that the Agency must achieve in order to meet its overall target of reducing regulatory requirements by one third. The deregulation initiative will conclude on June 5, 2004.

 

  
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