Message from the Minister and
Accountability Statement

I am pleased to present the 2004/05 Annual Service Plan Report for the Ministry of Management Services. This Report demonstrates how the ministry is meeting commitments set out in its 2004/05–2006/07 Service Plan. It also outlines how the ministry is leading the transformation of service delivery across government and supporting the government's goals of building a strong and vibrant provincial economy; investing in a supportive social fabric; and ensuring safe, healthy communities and a sustainable environment.

When the government was elected in 2001, the Premier promised taxpayers an accountable and cost-effective administration. He pledged to reduce the cost of government by increasing efficiencies and eliminating wasteful spending, and he vowed to provide responsible management of public resources and tax dollars.

The Ministry of Management Services puts these promises into action. Created in June 2001 to implement leading-edge business practices and improve service delivery, we are providing customers with convenient, innovative solutions that meet their information and service needs. The ministry helps make government more efficient by championing new processes and eliminating duplication. As a result, we are reducing the cost of government so that ministries can deliver on priorities identified by British Columbians, such as health care and education.

The past year saw the Ministry of Management Services launch important initiatives to fulfill its Service Plan commitments. From the creation of new service delivery partnerships with the private sector that will improve service and reduce costs, to the passing of amendments that solidify British Columbia as having the strongest privacy legislation in Canada, to the implementation of a strategy to provide affordable, high-speed Internet connections in British Columbia communities - this Report sets out the leading-edge work going on across the ministry. These changes make a real difference and improve the quality of people's lives, particularly in small and isolated communities.

The ministry is dedicated to constantly improving how government services and information are delivered to citizens, businesses, and the public sector. This transformation is on-going. In the coming year, we will continue to work with our customers to identify opportunities to yield even more effective and efficient service delivery.

I am very proud of the ministry's accomplishments over the past year. I would like to thank ministry staff and the management team for their commitment, dedication and hard work.

The 2004/05 Ministry of Management Services Annual Service Plan Report compares the actual results to the expected results identified in the ministry's 2004/05 Service Plan. I am accountable for those results as reported.

Honourable Joyce Murray
Minister of Management Services

June 8, 2005