Ministry 2003/04 Annual Service Plan Report - Government of British Columbia.
   

Compliance and Consumer Services

Goals Objectives and Strategies
Public interests are protected as industries prosper

Provide services that protect the public interest while promoting fairness and understanding in the marketplace

  • Move regulated consumer industries toward self-management
  • Implement new legislation and regulations for consumer industries
  • Improve quality of consumer information on film classifications and warnings
  • Take targeted enforcement action to reduce consumer victimization
An efficient residential tenancy system Provide timely and accessible resolution of landlord-tenant disputes
  • Implement new residential tenancy legislation
  • Improve quality of residential tenancy information
  • Provide residential tenancy information more efficiently through the Internet and information clinics
Safer streets in every community Improve driver safety and commercial transport industry compliance
  • Review and modify driver and commercial transport regulations, eliminating unnecessary regulations
  • Improve ability to focus on driver safety initiatives by making business practices more efficient
  • Reduce overlap between enforcement agencies
  • Pursue increased cooperation and integration between police and compliance enforcement services

 

Performance Measures 2001/02 Actual 2002/03 Actual 2003/04 Target 2003/04 Actual
Percentage of non-monetary residential tenancy arbitrations scheduled to take place within 12 days or less1 64% 83% 85% 91%
Percentage of monetary residential tenancy arbitrations scheduled to take place within 6 weeks or less2 91% 91% 90% 92%
Driver safety rate3 Accurate data not available Accurate data not available N/A Accurate data not available
Out-of-service (OOS) rate for commercial vehicles4 21% 20% +/–2% of national average 22% (national average is 20%)
Out-of-service (OOS) rate for commercial vehicle drivers5 2% 3.6% +/–2% of national average 3% (national average is 3.8%)
Reduced film licence categories 13 13 5 136
Reduced film fees categories 28 28 5 287
Dollars per FTE in restitution resulting from consumer services industry investigations8 $0.065M $0.496M $0.600M $0.597M
1  This performance measure is discussed in more detail in the section of the report entitled Key Performance Results.
2  This performance measure is discussed in more detail in the section of the report entitled Key Performance Results.
3  Due to data accuracy limitations identified since publication of the Ministry of Public Safety and Solicitor General Service Plan 2003/2004 to 2005/2006, driver safety rate will not be reported by the ministry. In conjunction with the Insurance Corporation of British Columbia, the Office of the Superintendent of Motor Vehicles is developing more accurate and reliable methods of measuring progress toward improved driver safety.
4  This performance measure is discussed in more detail in the section of the report entitled Key Performance Results.
5  This performance measure is discussed in more detail in the section of the report entitled Key Performance Results.
6  The Film Classification Office was unable to implement the reduction in film licence categories targeted for 2003/04 because the reduction was dependent on anticipated changes to the supporting licensing and classification system. Implementation of the reduction is expected for 2004/05.
7  The Film Classification Office was unable to implement the reduction in film fee categories targeted for 2003/04 because the reduction was dependent on anticipated changes to the supporting licensing and classification system. Implementation of the reduction is expected for 2004/05.
8  This performance measure is discussed in more detail in the section of the report entitled Key Performance Results.

 

 
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