Appendix 1: Performance-at-a-Glance

The following table reports on the ministry's success in achieving the performance measures detailed in the Service Plan 2003/04. In summary, the ministry met fifteen of its performance targets, did not achieve five targets and was unable to report on one target due to a change in the measure.

Goal	Performance Measure	2003/04 Target	Was the Target Achieved?
Implementing government's three-year fiscal plan and balancing the budget beginning in 2004/05	Achieve annual targets for provincial budget	$2.3 B Deficit
	Debt to GDP Ratio (Provincial ranking — Moody's)	In the Lowest 3
	Debt service costs (Provincial ranking — Moody's)	2nd Lowest
	Provincial credit rating (Moody's)	Aa2
	Compensation cost changes over 2002/03 compensation base	0
	Days lost due to labour disruption in the BC Public Sector	+/- 10% of Canadian Average days lost
Creating a tax and regulatory climate that stimulates economic growth	Provincial ranking of personal income tax rates for the bottom two tax brackets	Lowest
	Provincial ranking of the top personal marginal tax rate	In the Lowest 3
	Number of regulatory requirements (2004/05 target is a 1/3 reduction from 2001/02 baseline)	31,000 (-25%)
	Per cent annual growth in business registrations	5% (51,205)
	Percentage of company incorporations and registrations filed electronically	85%	84.1%
Effective and efficient financial and risk management	Annual savings from self-insurance (5 year rolling average)	$32.1 Million
	Potential average annual benefits realized from utilizing a risk-based approach for post-payment monitoring of expenditures and by management implementing Internal Audit and Advisory Services recommendations	$5.2 Million
	Stakeholders' satisfaction with the policy framework for financial management	Determine Baseline	N/A
Comprehensive, timely and transparent financial and performance planning and reporting	Full implementation of GAAP	Partial
	Delivery date for annual Public Accounts	July 15th
	Alignment of Estimates, Budgets, and core business areas	Substantially Aligned
	Percentage of responses to ministerial correspondence completed within two weeks	70%	47%
A progressive, innovative and knowledgeable workforce	Percentage of staff satisfied that leadership learning and development strategies and/or opportunities are available	60%	55%
	Percentage of staff with a current Employee Performance and Development Plan	Required for all excluded staff 100% of managers	67% of managers
	Percentage of staff who agree that learning and development opportunities are accessible	70%	44%