Performance Reporting

Goal 3: To plan and deliver services in the most efficient and effective manner

Planning for the most efficient and effective services means that resources are targeted to areas of greatest client need and provide the best services possible.

Core Business Area: Provincial Services and Executive Support Services

Objective 3.1: To ensure specialized provincial services and programs for children and youth, including residential youth justice, mental health, deaf and hard of hearing programs and migrant services, optimally complement the delivery of regionally-based community services.

The ministry provides specialized services for children and youth with needs that cannot be met on a regional or community basis cost-effectively.

Progress on This Objective

• Five school districts received training for the classroom delivery of a new program aimed at reducing the risk of anxiety disorders in children; funding development of a training program for child and youth mental health clinicians and physicians from rural communities to increase capacity to provide early psychosis services.
• A significant decline in the number of youth in custody resulted in the closure of Lakeview and High Valley Youth Custody Centres and a reduction in the capacities of the Prince George and Burnaby Youth Custody Centres
• Planning is underway for additional rehabilitative programming in custody centres.

Objective 3.2: To develop and implement community-based governance models that promote choice, innovation and shared responsibility.

Moving authority for the planning and delivery of services from the ministry to community governance authorities will support increased responsiveness to the needs of individuals, families, and communities.

Progress on This Objective

• Supported processes to assess readiness related to the devolution of community living services and supported board development of the Interim Authority for Community Living British Columbia.
• Supported the Child and Family Development and Aboriginal planning processes, including development of the overall plan for devolution.
• Supported the accreditation of more than 50 contracted service provider organizations across the province that provide a wide range of services to adults with developmental disabilities, children, youth, and families of children with special needs.

Performance Measures and Targets

Measure	2002/03 Base	2003/04 Target	2003/04 Actual	Variance	Target Met?
Number of interim authorities that have met the readiness criteria for the establishment of a permanent authority within the fiscal year	N/A	5	0	–5
: target exceeded; : target met; : target missed; N/A: Not applicable
What you need to know about this measure
Performance Analysis	• We did not meet the target. • The Sage Report recommended that service delivery system changes and budget stability be achieved prior to moving to community-based governance. • The ministry revised the target and extended the time frame to 2005/06 as follows: — Aboriginal and non-Aboriginal authorities will be established at the same time, with the first step being building capacity as a stand-alone service system in the Aboriginal sector. — Community Living BC will be established during 2005/06.
Changes to this measure in the 2004/05 Service Plan	• In the 2004/05 – 2006/07 Service Plan the measure is restated as Number of authorities established.

Objective 3.3: To develop and implement an organizational structure that supports government and ministry priorities, and optimizes public service renewal.

The organizational structure of the ministry will change to correspond with its new role and responsibilities as community-based governance and changes to service delivery are implemented.

Progress on This Objective

• Continued implementing the ministry's workforce adjustment strategy to enable achievement of ministry goals and objectives, while minimizing the need to lay off staff and protecting front-line services to children and families.
• Reduced regulations by more than 50 per cent, as part of government's commitment to cut "red tape" and help front-line staff focus more on clients rather than excessive paperwork.
• Implemented interministry shared services for finance, information systems, and other administrative functions.

Performance Measures and Targets

Measure	2000/01 Baseline	2002/03 Target	2003/04	2003/04 Actual	Variance	Target Met?
Reduce ministry's regulatory burden by 40 per cent by end of fiscal 2004/05	16,963	15% Reduction from baseline	30% Reduction from baseline	51.9% Reduction from baseline	+ 21.1%
: target exceeded; : target met; : target missed
What you need to know about this measure
Performance Analysis	• We exceeded our target. • The number of standards in the Child and Family Development sector were substantially reduced; there was a much greater degree of duplication in the policies under the Child, Family and Community Service Act than anticipated. • The target of 33 per cent is a Government-wide target. • The variance means that MCFD has already met its 2004/05 Service Plan deregulation target.
Changes to this measure in the 2004/05 Service Plan	• This measure has been retained.