Performance Reporting — Continued

Goal 9: Public interests are protected as industries prosper

Objective	Strategy
Provide efficient and effective licensing and regulation of consumer service industries and film and adult film industries	Take enforcement action against consumer industries where appropriate

Ensuring that public interests are protected as industries prosper is an important goal for the regulatory programs core business area. Directly linked to this goal is the objective of providing efficient and effective licensing and regulation of consumer service industries and film and adult film industries, and the strategy of taking enforcement action against consumer industries where appropriate. Achievement of this strategy and objective serves to protect public interests by protecting consumers from victimization. It also benefits industries by providing a level regulatory playing field and enhancing consumer confidence in industries where the potential for consumer loss may be high.

Performance Measure	2001/02 Actual	2002/03 Target	2002/03 Actual
Dollars per FTE in restitution resulting from consumer services industry investigations	$0.065M	$0.078M	$0.496M  Target Surpassed

A key performance measure selected to indicate the progress made by the Compliance and Consumer Services Branch in meeting the above objective and goal is the dollars per FTE in restitution resulting from consumer services industry investigations. This figure demonstrates the level of reduced consumer harm resulting from enforcement actions against illegal activity on the part of suppliers. In 2002/03, almost half a million dollars per FTE was recovered in restitution, far surpassing the target established for the fiscal year.¹²

12	Actual results were significantly higher than the target due to a few large dollar recovery actions in 2002/03. Results are based on the branch's Internal Investigations Tracking System, a data source considered reliable.