Performance Reporting — Continued

Goal 3: To ensure that the HR organization for the BC government public service is efficiently and effectively organized and staffed.

Objectives	Strategies	Core Business Area
3.1 Create a new, responsive HR organization delivering quality services to Ministry clients	Review and implement changes to the design of government's HR service delivery structure to support government direction toward shared services, achieve efficiencies and provide responsive and quality service to client ministries.	Responsibility for these performance measures encompassed all areas of the organization. A project team under the leadership of the Commissioner of PSERC coordinated work.
3.2: Provide up-to-date, effective and quality services and programs to client Ministries in the areas of staffing, classification, compensation and benefits, occupational health and safety and labour relations.	The overall strategy was to review all HR policies and procedures with a goal of reducing regulatory requirements and ensuring streamlined and flexible HR practices.	Responsibility for these performance measures encompassed all areas of the organization.

Performance Measure	2002/03 Target	2002/03 Actual	Variance
New HR organization fully and satisfactorily implemented	New HR organization and structure developed and implemented	Completed	None
Client satisfaction with services received	Baseline established through client survey	Baselines established through client satisfaction survey	None
Regulatory requirements reduced by one third by June 2004	Regulatory reduction of 12%	Regulatory Reduction of 12%	None

Comments on results: The development of the new BC Public Service Agency is a response to government's mandate to change the way common administrative support services were delivered, including human resource management. The goal was to be more cost effective and efficient. During the past year, the final plan and implementation for the new HR organization was completed. A client satisfaction survey was conducted to provide a baseline from which to measure future success.

PSERC has also been working on the New Era Commitment to reduce its regulatory burden by one third by June 2004. March 31, 2003 marked the ending of phase one, the first complete year of regulatory reduction. A regulatory review plan has been established to continue to systematically review all regulatory requirements in policies, regulations and legislation. Unnecessary regulatory requirements will be eliminated and policies will be revised, where necessary, to align with new direction of HR management. The goal of this exercise is not only to meet regulatory reduction requirements, but also to have a better, more streamlined and user-friendly policy and legislative framework for human resource management.