Performance Reporting — Continued

Goal 3 — Fair, efficient and equitable administration that meets customers needs

The ministry is committed to meeting customers' needs by improving the regulatory and administrative frameworks for tax and debt collection. The ministry is making improvements to ease the administrative burden on customers and to enhance the business climate within British Columbia. Activities undertaken this year include the development of the Revenue Receivables Management Project to centralize the management of all government accounts receivables, and the elimination of 1,245 regulatory requirements. Additionally, the ministry continues to consolidate overdue accounts receivable portfolios in conjunction with partner ministries and reduce the time it takes to resolve an appeal by a taxpayer.

Core Business Area	Objectives	Performance Measures	2002/03 Targets	2002/03 Actual	Explanatory Notes
Collection and Loan Management	Consolidation of debt administration	Progress to consolidate the government's accounts receivable programs	Target determined to be one program per fiscal year	Two programs	Note 1
Ministry	Consolidation of debt administration	Develop a corporate accounts receivable system	30% of A/R system completed (design)	10% of A/R system completed	Note 2
Strategic Initiatives and Administration	Consolidation of debt administration	Increase timeliness of appeal process to produce final decisions	9.5 months	Reduced restated baseline of 13.2 months by 1.8 months to 11.4 months	Note 3
Revenue Programs	Reduced legislative and administrative requirements and streamlined procedures	Reduce regulatory requirements placed on taxpayer to meet government direction	Reduced regulatory requirements by 1,000	Reduced base by 1,245 regulatory requirements	Note 4

Note 1:	The target for this program was revised to one program per year. The ministry achieved two programs.
Note 2:	Overall business model developed but progress with this project is slower than expected. The Revenue Management Project (RMP) is focussed on assisting the ministry's goal to increase the realization of revenue in the most cost effective and efficient manner. The project vision is to develop an integrated, streamlined business and systems environment that enables consolidation of revenue management under the Ministry of Provincial Revenue as a centre of excellence for revenue and debt collection while ensuring accountability from the program ministries for the quality of the debt.
Note 3:	The Service Plan for Fiscal 02/03 to 04/05 showed the baseline for Fiscal 01/02 as 10.25 months. This baseline was established prior to the creation of the appeals branch and the consolidation of the appeals groups. It did not take into account the timeline of further review and approval steps. The baseline for fiscal 01/02 is 13.2 months. This figure reflects the overall timeline from receipt of appeal to the date of the minister's decision and therefore is a more accurate number. Although the ministry did not meet the 2002/03 target, the ministry did reduce the appeal timeline by almost two months and remains committed to meeting the targets set out in the 2003/04 to 2005/06 service plan.
Note 4:	As part of the ministry's contribution to the government-wide deregulation commitment, the ministry has exceeded its target (1,000 reductions) by eliminating 1,245 regulatory requirements.