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2002/03 Annual Service
Plan Report
Ministry of Management Services |
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Ministry Role and Services
The Ministry of Management Services plays a key role in the implementation
of government's priorities. Its job is to bring down the costs of
government's internal operations so that resources can be freed
up for direct services to the taxpayers of British Columbia.
Its main focus is to implement a shared services delivery model
for government and expand it to the broader public sector. This
initiative will eliminate administrative duplication and reduce
costs while providing quality service in the areas of finance, administration,
information technology, procurement and other common services.
Vision
British Columbia has the most cost-effective, innovative and responsive
support services in Canada for delivering government services to
the public.
Mission
To provide shared support services and high quality corporate programs
for government's internal operations to better enable government
to serve the people and businesses of British Columbia.
Values and Principles
In pursuing our mission and mandate, we will remain committed to
the following values and principles, which will guide all our activities
and provide the foundation for our success as an organization.
Values
| Honesty |
Integrity |
Responsibility |
| Fairness |
Teamwork |
Accountability |
Principles
| Client-focused |
We value and involve our internal and external
clients and strive to remain responsive to their needs. |
| Cost-competitive |
We provide effective and streamlined services
that are cost-competitive with similar agencies. |
| Results-oriented |
We recognize the importance of measuring
our performance, providing demonstrable value for our clients
and remaining accountable for results. |
| Innovative |
We champion staff creativity and best practices
to remain adaptive to our environment. |
| Teamwork |
We strive to develop a high-performance
culture that recognizes the value of collaboration and rewards
both individual and collective achievements. |
| Partnerships |
We appreciate the importance and benefit
of partnerships within the Ministry and with other ministries,
Crown corporations and businesses. |
| Healthy Workplace |
We operate in a manner that promotes mutual
respect, integrity and a culture of personal and professional
development. |
Public Service Appeal Board
The Board is responsible for upholding the principle of merit in
the job competition process in the public service. It hears and
rules on appeals from employees who are unsuccessful applicants
for public service jobs and has the power to have appointments rescinded
and reconsidered. The Board has two part-time members, and a part-time
Chair and is supported by a Registrar. Under the Public Service
Act, the Board has the power to appoint members to hear one
or more appeals.
Achievements of Performance Targets for 2002-2003
| Target: |
To rule on appeals from employees who are
unsuccessful applicants in public service competitions. |
Progress:
- The Board continues to refine its Early Dispute Resolution process.
Seventy-six per cent of appeals filed this fiscal year were resolved
without the need of a hearing.
- A total of 51 appeals were filed during fiscal 2002/03, down
from 151 the previous year.
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