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2002/03 Annual Service
Plan Report
Ministry of Human Resources |
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Summary of Performance Targets
Because 2002/03 was the first year of the ministry's performance
measurement system, most measures were not assigned targets in the
ministry's service plan, but rather set out to establish baselines
for future comparison. This was necessary, as the ministry was in
the process of overhauling most of its major programs, making it
difficult to establish targets. In four cases, targets for measures
were set in the service plan, and they are reported in this report
and summarized in the table below. Three of the four targets were
achieved, and in the fourth case (measure 1.1), program changes
made the target unnecessary.
| Performance
Targets 2002/03 Service Plan |
| Target in 2002/03
Service Plan |
Achievement Status |
Comments |
| All BCEA clients have signed Employment
and Assistance Agreements (Measure 1.1). |
Partial |
BC Employment and Assistance Agreements
originally included both an application for income assistance
and an employment plan. The target became unnecessary due to
program changes that removed the requirement that all clients
(which include children and persons with disabilities, for example)
complete employment plans. During the fiscal year, all BCEA
clients completed application forms and 51,814 clients completed
employment plans. |
| 100 per cent of people requiring short term
disaster assistance receive assistance (Measure 3.3). |
Completed |
All 2,871 people who required short-term
disaster assistance received that assistance. |
| Complete feasibility design for electronic
service delivery by end of 2002/03 (Measure 4.1). |
Completed |
The ministry expanded its use of information
technology to include a number of electronic service delivery
tools, such as an income assistance estimator, a child care
subsidy estimator, a web-based orientation for clients and e-learning
services for staff. |
| The majority of contracts are performance-based
by 2003/04 (Measure 4.2). |
Completed |
By the end of 2002/03, one hundred per cent
of contracts with service providers were performance-based. |
| The targets for all other 2002/03 measures
were to establish baselines, as most of the ministry's programs
were new. |
Completed |
Baselines were established. |
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