Core Business Area 4: Effective executive and administrative
support services
Goal/Objective: Effective leadership and planning
Performance
Measure: Under development
Rationale:
This performance measure was under development
at the time the Service Plan 2002/03 – 2004/05
was issued. Since the release of the plan the focus of this
objective has been revised based upon the results of the ministry
employee survey and the updated Human Resources Management
Plan. Two new objectives, three performance measures and related
three-year targets have since been identified addressing proactive
and visionary leadership and a performance-focused workforce.
Together these new performance measures will provide indicators
of staff development, organizational health and organizational
alignment.
Measure Status:
New measures identified in Service
Plan 2003/04 – 2005/06:
1. Percentage of staff satisfied that leadership learning
and development strategies and/or opportunities are available
2. Percentage of staff with a current Employee Performance
and Development Plan (EPDP)
3. Percentage of staff who agree that learning and development
opportunities are accessible
Baseline and target information is available in Service
Plan 2003/04 – 2005/06
Goal/Objective: Efficient financial and administrative services
Performance
Measure: Percentage of responses to ministerial correspondence
completed within two weeks
Rationale:
The ministry's
ability to respond to ministerial correspondence within a
two week standard ensures that British Columbians receive
timely and relevant information in response to their concerns.
Measure Status:
Revised baseline
and targets in Service Plan 2003/04 – 2005/06
The 2001/02 baseline of 60 per cent included in the Service
Plan 2002/03 was not accurate. Subsequent analysis determined
that the baseline for 2001/02 was that 15 per cent of responses
to ministerial correspondence were completed within a two
week time frame.
The ministry fell short of the goal of the 80 per cent
response rate within two weeks. It did achieve a 40 per
cent response rate within the targeted four weeks and the
80 per cent level was achieved within six weeks.
