Performance Reporting — Continued

Goal 5: To plan and deliver services in the most efficient and effective manner.

Planning for the most efficient and effective services can contribute to maximized availability of staff and budget resources targeted to areas of greatest client need and provide the best services possible. Ministry planning facilitated as lean an administrative structure as possible in 2002/03 as the transition to community-based governance proceeded, to ensure that every dollar possible goes towards ministry services to children, families and adults with developmental disabilities.

Core Business Area: Corporate Services, Program and Regional Management

Objective 5.1: To develop and implement community-based governance models that promote choice, innovation and shared responsibility.

Progress on Strategies in 2002/03:

• established a provincial Interim Authority, Community Living British Columbia, to plan for a permanent authority, and continued work to establish interim regional authorities in the near future for child welfare.
• began developing a province-wide approach for high-quality and consistent service delivery, including through adoption of accreditation for the ministry, future authorities and contracted service providers.
• began establishing public accountability and performance management mechanisms for the new governance structures and the ministry.
• created five designated regional directors of child protection, and 10 regional deputy directors' offices across the province.

Performance Measures and Targets

Performance Measure	2000/01 Actual	2001/02 Actual	2002/03 Target	2002/03 Actual	2002/03 Variance	Target Met?
(a) Progress towards implementing community-based governance structures	N/A	N/A	Introduce interim authority legislation; continue transition work.	• Introduced legislation that established interim provincial authority for community living • Established regional planning committees and 5 Aboriginal planning committees • Community consultation completed or underway • Community living and regional business plans submitted	None

Analysis

Progress towards implementing community-based governance structures proceeded in 2002/03. The Community Services Interim Authorities Act was passed, and shortly afterwards the provincial Interim Authority for Community Living British Columbia, was established. The ministry and transitional planning committees furthered plans to establish interim regional authorities in 2003/04, and community consultations were held province-wide to obtain input on service delivery structures that would best meet local needs within given budgets. As well, the ministry completed readiness criteria for the ministry and the interim authorities to fully meet prior to assuming service delivery as permanent authorities. Business plans were submitted and plans proceeded.

Explanation of Changes to Measures

Plans to establish five Aboriginal regional authorities will proceed on a later timeline as planned.

Objective 5.2: To develop and implement an organizational structure that supports government and ministry priorities, and optimizes public service renewal.

Progress on Strategies in 2002/03:

• developed a workforce adjustment strategy that met the ministry's priorities and goals.
• negotiated with relevant unions to transfer staff to new community governance bodies.
• continued management plans for information resources, finance, accountability and human resources.
• collaborated with other social policy ministries for coordinated services and pro-active management.
• exceeded regulatory reduction requirements for 2002/03 by 26.5%.
• passed the Child, Family and Community Service Amendment Act.
• supported shared administration plans and government's consolidation of human resources services.

Performance Measures and Targets

Performance Measure	2000/01 Actual	2001/02 Actual	2002/03 Target	2002/03 Actual	2002/03 Variance	Target Met?
(a) Reduce ministry's regulatory burden by 40% by end of fiscal 2004/05	N/A	16,963 (June) Baseline	15% reduction from baseline	26.5% [12,453 requirements] (March 31)	11.5% better than target
(b) Implementation status of administrative plans	N/A	N/A	N/A	Measure was not fully developed as it was removed from the 2003/04 – 2005/06 Service Plan since the information was better captured in other measures and in the Summary Reports section of this document		Not reported
(c) Implementation of streamlining of administration	N/A	N/A	Initial streamlining of headquarters in preparation for community governance	• Elimination of Regional Operations Division • Streamlining of MSD* • Streamlining of CFD* • Streamlining of CLS*

*	MSD — Management Services Division; CFD — Child and Family Development Division;
*	CLS — Community Living Services Division

Analysis

Regulatory reductions are primarily a result of the repeal of sections 3 and 4 of the Child, Family and Community Services Policy Manual, volume 2. These requirements covered responding to reports, co-operative planning and dispute resolution, how children are protected, child protection hearings and orders, continuing custody hearings and orders, related orders, procedure and evidence and decisions regarding placement of a child. There will be no gaps in child protection/services through these changes, because both sections 3 and 4 are now redundant and no longer in use.

Explanation of Changes to Measures

The measure "Implementation status of administrative plans" was not fully developed during 2002/03 since this information is better discussed and represented in other performance measures and is broadly discussed in the Summary Reports section of this document.