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Performance Reporting — Continued
Core Business Area: Corporate Services
Goal 8: Cost-effective support services.
Objectives:
- To provide responsive, innovative and cost-effective corporate
support services.
- To manage organizational change within the ministry.
| Performance Measure |
Target
2002/03 |
Actual
2002/03 |
| % of staff using Virtual Office desktop
environment. |
50% |
50% |
| % of staff registered for training and
development programs. |
50% |
50% |
Other achievements for which targets were not set in the Service
Plan for 2002/03:
Finance and Administration
- Corporate service delivery was realigned as certain functions
moved outside the ministry and others were acquired. For example,
payroll services moved to Solutions BC, while the human resources
function was transferred to the BC Public Service Agency.
- The ministry significantly enhanced its corporate capacity
for contract management and performance measurement and accountability.
This was a key improvement as contract payments account for
approximately 75 per cent of the ministry's operating budget.
To increase the efficiency and effectiveness of contract management,
the ministry provided clear, concise and simple contract management
policies, procedures, forms and systems as well as advisory
services and staff training. Dedicated resources were also provided
to enhance service planning, performance measurement, risk management
and accountability.
- Consistent with various program changes in 2002/03, the ministry's
inventory of office space was downsized by almost 1,900 m2.
Associated building occupancy charges dropped by over $500,000
per annum.
Information Systems
- The ministry moved to "Virtual Office," a centrally provided
software application service. This initiative generated efficiency
in systems upgrades and software management and helped to reduce
operating costs.
- The Information Systems Branch provided significant support
to the Child Care Program in developing the Child Care Operating
Funding system. This system supports the consolidation of a
number of existing child care grant programs. It also enables
the implementation of a new online service for more than 3,000
licensed group and family child care providers. The system is
a prototype for an integrated contract management system for
all ministry programs.
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