Related Initiatives and Planning Processes

Regulatory Reform

Labour and WorkSafeBC will continue to support government’s regulatory reform initiative and review regulatory requirements to identify opportunities for further reduction.

To this end, Labour and WorkSafeBC will undertake reviews of specific regulations with a view to streamlining and improving their effectiveness.

Labour and WorkSafeBC will maintain the target of a zero per cent net increase in regulatory requirements through 2008/09.

Information Resource Management Plan (IRMP)

An overview of the Ministry of Labour and Citizens’ Services Information Resource Management Plan is available on the ministry website at: http://www.labour.gov.bc.ca/pubs/related/overview.htm.

Citizen-Centred Service Delivery

Central to the ministry’s 2006-09 Service Plan is its commitment to citizen-centred service delivery. All the components of this Plan are aligned to this theme.

• The ministry’s vision is: British Columbia will be a leader in Canada and recognized internationally for excellence in public service delivery.
• One of the four values is that the ministry will work to know our customers and treat them as partners and that the ministry will be flexible, innovative and proactive.
• Labour’s four goals all align themselves to citizen-centred service delivery as they promote productive, mutually beneficial relationships, awareness, and satisfaction. The goals also seek to ensure timely and accurate case management, innovative dispute resolution process improvements, and a ministry team that is client-focused and results-orientated.
• Objectives related to these goals include enhanced client and stakeholder awareness and satisfaction as well as enhanced service orientation.
• Measures include the rate of satisfaction for services provided within selected service areas (the Employers’ Advisers Office and the Workers’ Advisers Office).
• Strategies include being responsive to the needs of employees, unions and employers and to foster mutual co-operation between government, industry and employees. Also, a key strategy is ensuring that staff have the knowledge, skills and abilities to deliver all ministry goals, including those that are specifically citizen-centred.