| Appendix 2. Supplementary Performance Information — 
              Continued Goal 4: Continuous performance measurement and accountability.  
              
                 
                  | Status | Measure | 2002/03 
                    Actual | 2003/04 
                    Target | 2004/05 
                    Target | Rationale |   
                  | Discontinued | Percentage of revenue for tax, accounts receivable and non-tax 
                    overdue accounts receivable made electronically. | 58% | 21.2% | N/A | Replaced by new measures in Goal 1 assessing the use of 
                    electronic transactions as a function of voluntary compliance. |   
                  | Discontinued | Compare cost of collection agency to ministry cost to collect 
                    overdue accounts receivable. | Accounts valued at $108,000 outsourced | Complete cost evaluation | N/A | Discontinued until implementation of the Revenue Management 
                    Project, at which time new performance measures may be developed 
                    for the Service Plan. |   
                  | Same | Reduce current receipt to deposit turnaround time. | 4 days | 4 days (restated) | 2 days | Measure of efficiency; target restated from 3 days to 4 
                    days resulting from the consolidation underway in Billings 
                    and Receivable Branch. |   
                  | New | Cost to collect $1 of accounts receivable. | N/A | N/A | 7¢ | Measure of efficiency. |   
                  | Same | Optimize the current cost per transaction. | $0.68 per transaction | $0.83 per transaction (restated) | $0.83 per transaction | Measure of efficiency; target restated from $0.68 per transaction 
                    as a result of consolidating all costs associated with transaction 
                    processing. |   
                  | New Measure | Risk Maturity Model. | N/A | N/A | Level 1 | New measure to reflect ministry progress on development 
                    and implementation of risk management. |    |