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Goals, Objectives, Strategies, and Results — Continued
Core Business: Services Delivered by Ministry.
| Goals:
1. High Quality Patient Care
3. A Sustainable, Affordable Health Care System
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| Objective 5: Provide clients
with equitable and timely access to services directly
delivered by the ministry. |
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| Priority Strategy
14: Better Integrate the B.C. Ambulance Service within
the Overall Health Services System: Review the ambulance
service to ensure it is governed, managed and delivered
by the most appropriate means and most appropriate providers
to meet the needs of British Columbians. |
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PS — Performance Measure 20: Ambulance
service response rates.
The majority of metropolitan Emergency Medical Services
in Canada have adopted a response time goal of less
than 9 minutes, 90 per cent of the time. The measure
provides insight as to whether the ambulance service
is performing its principal responsibility well —
responding to sudden, acute care needs as quickly
as possible.
Long-term (5-7 years) target: Ambulance
response times to the most urgent cases in metropolitan
settings, less than 9 minutes, 90% of the time
Baseline 02/03: 60.5% at 9 minutes
Target 03/04: 5% increase over prior year
toward long-term target
Target 04/05: 5% increase over prior year
toward long-term target
Target 05/06: 5% increase over prior year
toward long-term target
Target 06/07: 5% increase over prior year
toward long-term target
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| Priority Strategy
15: Improve Registration Services to the Public:
Review the MSP and PharmaCare registration criteria
and processes to ensure they provide appropriate and
timely services to British Columbians and are managed
and delivered by the most appropriate and efficient
means. |
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PS — Performance Measure 21: Percentage
of the population adequately insured against catastrophic
prescription drug costs.
B.C.'s Fair PharmaCare is an optional program providing
insurance for prescription drugs based on family income.
Baseline 02/03: N/A
Target 03/04: 65% of the population registered
for Fair PharmaCare
Target 04/05: 73%
Target 05/06: 75%
Target 06/07: Maintain 75% level
PS — Performance Measure 22: Turnaround
times for MSP/PharmaCare (beneficiary) services to
the public.
Both measures capture MSP's and PharmaCare's efficiency
in processing applications.
a. Enrolment applications
Baseline 02/03: 16 weeks turnaround time
Target 03/04: 8 weeks turnaround time
Target 04/05: 6 weeks turnaround time
Target 05/06: 4 weeks turnaround time
Target 06/07: 4 weeks turnaround time
b. Premium assistance applications
Baseline 02/03: 12 weeks turnaround time
Target 03/04: 6 weeks turnaround time
Target 04/05: 4 weeks turnaround time
Target 05/06: 4 weeks turnaround time
Target 06/07: 4 weeks turnaround time
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| Priority Strategy
16: Provide Timely, High-Quality Vital Statistics Services
to the Public: Pilot an electronic service for the
registration of births and deaths; maintain customer
satisfaction levels while implementing nationally mandated
identification security measures; and improve direct
electronic access to users of vital event health-related
information products from the VISTA data warehouse to
support health planning and surveillance activities. |
PS — Performance Measure 23:
Vital Statistics registration turnaround times.
Target 03/04: 40 days from date of event
to complete registration for 90% of events reported
Target 04/05: 35 days from date of event
to complete registration for 90% of events reported
Target 05/06: 35 days from date of event
to complete registration for 90% of events reported
Target 06/07: 35 days from date of event
to complete registration for 90% of events reported
PS — Performance Measure 24: Customer
and client (e.g., doctors, nurses, etc.) satisfaction
rates (courtesy, helpfulness, promptness).
Target 03/04: 96% of customer satisfaction
responses are satisfactory or better
Target 04/05: 96% of customer satisfaction
responses are satisfactory or better
Target 05/06: 96% of customer satisfaction
responses are satisfactory or better
Target 06/07: 96% of customer satisfaction
responses are satisfactory or better
PS — Performance Measure 25: Expanded
scope of clients having direct access to Vital Statistics
VISTA data warehouse.
Target 03/04: Electronic access to VISTA
provided to primary users within the Ministry of
Health Services
Target 04/05: Electronic access to VISTA
provided to Medical Health Officers, health authorities,
and primary users at other ministries
Target 05/06: Electronic access to VISTA
provided to health focused research groups within
hospitals and universities
Target 06/07: Completed
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