Goals, Objectives, Strategies, and Results — Continued

Goal 3: Effective and Responsive Forest Manager.

The Forest Service is on track to revitalize ourselves as the stewards of the province's forest resources. While undertaking the many challenges and opportunities involved in this endeavor, we will bear in mind that our core purpose is to ensure that sustainable forest resources deliver sustainable forest benefits for the people of British Columbia. The effectiveness of our organization is dependent upon highly trained and knowledgeable staff who will continue to be responsive and performance-focused.

Key Outcome Indicator:

Public Trust in the BC Forest Service.

Public trust is measured in a telephone survey done by BC Stats, every two years. It is attributed to values, knowledge, and experience of the forest sector and BCFS. The baseline was 60 per cent in 2002/03.

Key Outcome Indicator:

Effective Administration of the Forest Investment sub-vote (FI).

This is new measure in 2004/05. The percentage is based on the number of performance targets developed by FI third party administrators (PwC, FBCWA, FII), that are achieved within 85 per cent.

Core Business Area:

Executive and Support Services.

Objective 1:

Establish ministry policy and planning frameworks to meet government's strategic plan and direction.

Strategies:

1. Implement policy and planning frameworks. In 2004/05 policy and planning frameworks will be established.

2. Provide legislative support to the other core businesses who will be implementing the Forest Revitalization Plan and the Forest and Range Practices Act; continuing the deregulation initiative; and, addressing any critical operational issues.

3. Review and implement an Enterprise Risk Management framework for the Ministry of Forests.

This measure has been revised from the number of legislative milestones achieved to more accurately describe the work done in the legislation program within the ministry. Ten legislative milestones were delivered in 2002/03.

The Forest Revitalization Act can be reviewed online at: www.for.gov.bc.ca/mof/plan. The Forest and Range Practices Act and Regulations are at: http://www.for.gov.bc.ca/code.

Objective 2:

Be a high performing organization.

Strategies:

1. Refine ministry business processes and practices to meet the highest standards of efficiency and effectiveness.

• The functions of finance, human resources and information management will continue to be consolidated both within the ministry and across government as part of the Shared Services Initiative. This change, including increased use of technology, will result in more consistency in business practices.

2. Implement a culture of being a continually learning organization.

3. Develop a client service strategy.

4. Maximize the benefits derived from the application of technology to ministry business — Implement Portal/eBC.

Electronic services are those provided to external clients via an internet link. The baseline in 2003/04 was a total of three client services available electronically. These were the automated transmission of appraisal data from licensees (ECAS), the automation of seed requests from the tree seed center (SPAR), and the automation of billing inputs in the Harvest Billing System (HBS).

The 4 client services to be added in 2004/05 are: The Electronic Submission Framework (ESF), RESULTS (the Reporting Silviculture Updates and Landstatus Tracking System), the Corporate Reporting System (CRS) and the Seed Planning Web Mapping System (Seedmap).

Core Business Area:

Forest Investment.

Under Goal 3, the Forest Investment Core Business of the Ministry of Forests addresses overall administration of the Forest Investment sub-vote and agreements with Third Party Administrators. This includes:

• implementing recommendations of the Forest Investment Council;
• coordinating and monitoring service agreements with all third party administrators;
• implementing program delivery processes; maintaining and administering eligibility criteria and standards for all ministry FI activities;
• managing storage and availability of deliverables generated by FI activities; and
• evaluating efficacy of the programs to meet FI and ministry objectives.

Objective 1:

Ongoing improvement to the effectiveness and efficiency of FI delivery.

Strategies:

1. Administer and fund the Defined Forest Area Management (DFAM) forest health and timber supply review activities through a second transition year.

2. Shift administration of the Research program from FII Ltd. to a new administrator.

3. Effective process for the review and award of research proposals.

4. Review and evaluate FI program activities to maximize the efficacy of the deliverables in meeting FI and ministry objectives.

5. Improve the delivery model through ongoing consultation with proponents.

This audit will be carried out by the Office of the Comptroller General, Internal Audit and Advisory Services, every two years.

This is based on the evaluation of all standards administered by the Ministry of Forests, over a three-year period commencing in 2003/04.