2004/05 - 2006/07 Service Plan -- Ministry of Community, Aboriginal and Women's Services

Goals, Objectives, Strategies and Results — Continued

Goal 8: Support services enable the Ministry to be an effective and dynamic organization.

Core Business Area:: Executive and Support Services.

In delivering its programs, the Ministry is challenged to meet public expectations for greater accountability, online or e-business services, more hours of service, and direct access to systems, as well as staff expectations for greater support in the form of information technology solutions. The Ministry continues to undergo significant changes stemming from government downsizing, centralization of corporate functions and strategic shifts such as "from direct service delivery to service delivery by third parties" and "from unfocused funding to performance based funding".

Objective 1:: Corporate support services are responsive, innovative and efficient.

Providing effective support to ministry programs is critical to ensuring that all program objectives are achieved in the most efficient and economical manner possible. The strategies identified below are two examples of the ways in which corporate services supports ministry programs. Information management systems greatly streamline processes and reduce administrative overhead. Managing for results ensures that programs focus on what is actually achieved for BC citizens.

Strategies:: 1. Provide appropriate financial management strategies.; 2. Implement new information management systems for Multiculturalism and Immigration and Women's Services.; 3. Implement managing for results.¹⁷


¹⁷	Supports 2004/05 – 2006/07 Government Strategic Plan strategy to "Implement and manage performance-based accountability agreements for contractors and publicly funded agencies including health, education, social and justice-related services".

Performance Measures	Baseline 2003/04	Target
Performance Measures	Baseline 2003/04	2004/05	2005/06	2006/07
Output: Common access to all ministry computer applications (per cent of staff using Virtual Office desktop environment)¹	80%	90%	100%	100%
Outcome: Ministry program staff are satisfied with services provided by the Corporate services department²	77%	80%	82%	85%
Outcome: Ministry is within 98.5 to 100 per cent of budget target	99.7% for 2002/03	98.5 – 100%	98.5 – 100%	98.5 – 100%


¹	Implementation of Virtual Office has resulted in $2 million in savings since the program's inception in 2001. This is based on savings generated by not replacing computers, assuming $2,000 in replacement costs for 1,000 computers across the Ministry.
²	This measure has been added to capture overall satisfaction with Corporate Services support within the Ministry.

Objective 2:: Organizational change is successfully managed.

The ministry has undergone significant changes since its inception in June 2001. Organizational change requires effective management to ensure uninterrupted high quality service delivery to citizens. The Human Resource Renewal Strategy will ensure staff have the appropriate skills to meet the changing requirements of delivering ministry programs. Individual Employee Performance and Development Plans ensure that every staff member is focused on achieving the Ministry's corporate objectives.

Strategies:: 1. Implement Human Resource Renewal strategy.; 2. Ensure all staff prepare Employee Performance and Development Plans.

Performance Measures	Baseline	Target
Performance Measures	Baseline	2004/05	2005/06	2006/07
Outcome: Performance and development of individual staff is clearly linked to performance requirements of the Ministry as a whole, as measured by per cent of staff with Employee Performance and Development Plans¹	20%	50%	100%	100%


¹	Percentage of employees with an Employee Performance and Development Plan is provided instead of the number of staff trained (as stated in last year's plan). This provides a better indication of penetration of this initiative within the Ministry.