C. Objectives, Strategies, Performance Measures and Targets — Continued

Goal 4: Organizational excellence

Objective 1: Demonstrated visionary leadership and continuous improvement
Strategies	Performance Measures	Targets
Support staff participation in leadership and renewal activities Support staff development of core competencies Develop succession plans for critical positions Involve staff in discussions on what the ministry is doing and why, and how their activities link to government priorities On a quarterly basis, review and ensure that plans and actions of all staff are focused to achieve ministry priorities	Percentage of staff who have entered an Employee Performance and Development Plan (EPDP) cycle	100% of staff have entered the cycle by end of 2003/04
	Percentage of staff who receive 360 degree feedback	100% of senior management staff by end of 2003/04
	Annual survey of clients to determine if they understand what the ministry is trying to achieve and if the ministry is doing it in the most efficient and effective way	Client survey conducted, ministry benchmark established and future targets set by end of 2003/04
Objective 2: Performance-focused staff
Strategies	Performance Measures	Targets
Develop an employee-orientation program that focuses on direction, mandate and key services Ensure staff has Employee Performance and Development Plans (EPDPs) in place Introduce 360 feedback to employees Implement rewards and recognition program Ensure staff understands the value of ministry achievements and how they contribute to ministry success	Percentage of staff who have entered an EPDP cycle and meet or exceed performance goals	80% of staff who have entered an EPDP cycle act on feedback to improve performance by end of 2003/04
	Percentage of staff who receive 360 degree feedback	100% of executive act on 360 degree feedback by end of 2003/04 to improve performance
Objective 3: Accountability and transparency to the public
Strategies	Performance Measures	Targets
Efficient use of public funds through shared services Provide clear and easy access to ministry services Clear assignment of ministry priorities and resources with government priorities Clear accountabilities and ownership at all levels	Services acquired at levels and costs specified in service-level agreements for shared and consolidated services	Service-level agreements in place by end of 2003/04