2003/04 -- 2005/06 Service Plan -- Public Safety and Solicitor General

Goals, Objectives, Strategies, Performance Measures, Targets and Expenditures — Continued

Core Business Area: Compliance and Consumer Services
Goal:	Public interests are protected as industries prosper
Objective:	Provide services that protect the public interest while promoting fairness and understanding in the marketplace
Strategies:	• Move regulated consumer industries toward self-management • Implement new legislation and regulations for consumer industries • Improve quality of consumer information on film classifications and warnings • Take targeted enforcement action to reduce consumer victimization
Goal:	An efficient residential tenancy system
Objective:	Provide timely and accessible resolution of landlord-tenant disputes
Strategies:	• Implement new residential tenancy legislation • Improve quality of residential tenancy information • Provide residential tenancy information more efficiently through the Internet and information clinics
Goal:	Safer streets in every community
Objective:	Improve driver safety and commercial transport industry compliance
Strategies:	• Review and modify driver and commercial transport regulations, eliminating unnecessary regulations • Improve ability to focus on driver safety initiatives by making business practices more efficient • Reduce overlap between enforcement agencies • Pursue increased cooperation and integration between police and compliance enforcement services

Performance Measures:	2001/02 Base Data	2002/03 Estimate	2003/04 Target	2004/05 Target	2005/06 Target
Output Measures
% of non-monetary residential tenancy arbitrations scheduled in 12 days or less¹	64%²	80%³	85%³	85%³	85%³
% of monetary residential tenancy arbitrations scheduled in 6 weeks or less	91%	90%	90%	90%	90%
Outcome Measures
Driver safety rate⁴	+/- 2%	+/- 2%	+/- 2%	+/- 2%	+/- 2%
Variation from national average in out-of-service (OOS) rate for commercial vehicles⁵	+0.15%	0.0%	+/- 2%	+/- 2%	+/- 2%
Variation from national average in OOS rate for commercial vehicle drivers⁶	+0.40%	+1.0%	+/- 2%	+/- 2%	+/- 2%
Efficiency Measures
Reduced film licence categories	13	5	5	5	5
Reduced film fees categories	28	5	5	5	5
$ per FTE in restitution resulting from consumer services industry investigations	$0.065M	$0.500M⁷	$0.600M	$0.700M	$0.700M


1	Measure varies from Fiscal 2002/2003 Service Plan in that this new measure reflects an additional two days required for clients served by registered mail.
2	Budget reduction measures for 2001/2002 necessitated delays in scheduling non-monetary hearings.
3	Target adjusted to reflect reduced number of hearing rooms available resulting from additional budget reductions announced after original targets were set.
4	Percentage change in driver improvement as a result of intervention, expressed as a percentage of the previous 2 year average. Base data will be determined after 2002/2003 figures become available.
5	A commercial vehicle is taken out of service (OOS) when it is ticketed for a safety violation. The goal is to maintain a rate within 2% of the national average.
6	Commercial vehicle drivers may be taken out of service (OOS) if, for example, they have exceeded the maximum allowable hours of work under the National Safety Code.
7	Significant increase over original target due to fewer FTEs and large amounts recovered in a few cases.

Expenditures of Core Business Area: (With the exception of FTEs, all figures are expressed in thousands of dollars)	2002/03 Restated Estimates	2003/04 Estimates¹	2004/05 Plan	2005/06 Plan
Operating Expenses ($000)
Operating Expenditures	15,964	36,018	35,283	35,249
Consolidated Capital Plan (CCP) ($000)
Capital Expenditures (CPP)	0	0	0	0
Ministry Capital Expenditures (Consolidated Revenue Fund) ($000)
Capital Expenditures (CRF)	560	1,627	1,462	1,582
Full-time Equivalents (FTE)
FTEs direct	184	416	408	408
Other Financing Transactions ($000)
Financing Transactions	0	0	0	0


1	Significant increase in budget due to the addition of the Office of the Superintendent of Motor Vehicles and the Commercial Vehicle Safety and Enforcement Division to the Branch.